Okta
Success Insights Manager
Toronto, Ontario, Canada
Sponsorship not specified$117k-$161kDetected 21 days ago
SnowflakeDatabricksMachine LearningData VisualizationLLMsAgentic AIAccount ManagementCommunicationCollaborationAdaptability
About the role
- Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI.
- This is an opportunity to do career-defining work.
- The Okta Customer First Team lives and breathes this every day.
Responsibilities
- Drive the strategic shift from traditional rule-based logic to scalable, generative AI workflows for producing tailored content that maximizes customer value.
- Design solutions that scale to accommodate a diverse range of enterprise customer profiles.
- Regularly update and refine decks based on product usage data, ensuring they remain aligned with the latest features and capabilities of Okta and drive strong product adoption and retention.
- Develop methodologies to quantify and represent the business impact related to retention and adoption goals through AI-driven automation programs.
- AI and Automation Mindset: Must possess the mindset to transition program design from traditional if/then decision trees to effective AI prompting and LLM workflows.
- Proven ability to craft insights out of data. Possess expertise in developing value and adoption narratives at scale.
- Knowledge of Salesforce.com, Gainsight, Pendo, Tableau, Databricks, Snowflake, etc. to get the data and insights you need to successfully design, execute, and monitor programs.
- Developing Talent and Fostering Connection + Community
- Possess expertise in developing value and adoption narratives at scale.
Requirements
- 5+ years of related experience
- Knowledge in identity, security, access management, workflow, and/or developer-facing products
- Strong understanding of enterprise customer needs and the ability to translate those needs into compelling deck content.
- Prior experience managing digital success programs, as a growth product manager/marketer, or automating insights.
- Experience in building enterprise SaaS adoption programs is desired
- Bachelor's degree; advanced degree in a business, marketing, analytics, or technical field preferred
- Adaptability, flexibility in the face of changing business requirements and conditions
Nice to have
- Bachelor's degree
- advanced degree in a business, marketing, analytics, or technical field preferred
Compensation
- The annual OTE (On Target
Benefits
- Bonus points if you have experience with Matik or related deck-automation tools.
Company info
- Collaborate closely with post-sales customer-facing teams to understand the needs and challenges of our enterprise customers.
This listing is sourced directly from Okta's careers page and normalized into a canonical job model.