Flagright
Customer Success Manager - North America
San Francisco, USA
H1B sponsorship availableDetected 26 days ago
AWSData AnalysisComplianceUX ResearchProduct ManagementProject ManagementCustomer SuccessCustomer SupportResearchCommunication
About the role
- We are hiring a Customer Success Manager who will play a critical role in driving the success of our platform.
- You will work closely with customers and internal teams to gather insights, identify gaps, and translate real-world needs into product improvements.
- This is a high-ownership role in a fast-moving environment.
Responsibilities
- Customer Account Ownership: Serve as the primary owner for assigned customer accounts-lead recurring customer meetings (kickoffs, implementation check-ins, QBRs), drive agendas and outcomes, manage escalations end-to-end, and ensure adoption, satisfaction, and successful delivery across the full customer lifecycle
- Analyze data to uncover actionable insights, identify emerging trends, and drive decisions that enhance product functionality and improve user experience
- Manage customer communication channels to announce the launch of new features, resolve issues, and provide timely updates to ensure a positive customer experience
- Build and maintain strong customer relationships through regular check-ins, guiding users to unlock product value and confidently navigate key features
- Identify process gaps and propose innovative solutions to optimize operational efficiency and effectiveness
- Collaborate with engineering to align on product priorities, resolve bugs, and ensure the consistent and timely delivery of impactful updates
Requirements
- 1-3 years of experience as a Customer Success Manager or a similar role
- Proficiency in using data analysis tools and techniques to identify trends, patterns, and opportunities for optimizing product operations
Skills
- Have been knocked down before and gotten back up
- Are resourceful-they figure things out with whatever tools are available
- Have strong opinions and can defend them
- Learn fast because they're hungry
Benefits
- High-bar environment focused on execution, learning, and continuous improvement
- Get equity from day 1 at a Y Combinator startup
Company info
- Based in or willing to relocate to the Bay Area (H1B visa sponsorship available), this is a fully in-person role at our Santa Clara office
- High IQ and EQ
- Have love for tech and capitalism
- Strong taste for aesthetics and attention to detail
- High agency and low ego
- Excellent written and verbal communication skills in English are essential for effective customer interactions
- Familiarity with product lifecycle management principles and methodologies
- Experience working with cross-functional teams, such as product management, engineering, marketing, and customer support
- Knowledge of product management frameworks and methodologies is desirable
- Familiarity with project management tools and software for planning, tracking, and collaborating on projects
- Demonstrated ability to work independently, take ownership of tasks, and meet deadlines consistently
- Continuous learning mindset, keeping up with industry trends and best practices in product operations and management
Visa & Work Authorization
- Based in or willing to relocate to the Bay Area (H1B visa sponsorship available), this is a fully in-person role at our Santa Clara office
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This listing is sourced directly from Flagright's careers page and normalized into a canonical job model.