Voya Services Company

Customer Contact Center Representative

United States-Remote · Part-time

Sponsorship not specifiedDetected 7 days ago

RecruitingCustomer SupportProblem SolvingCritical ThinkingMentoringAdaptability

About the role

Together we fight for everyone's opportunity for a better financial future.
We will fight for others, not against: We will stand up for and champion everyone's access to opportunities.
We know that reaching this future depends on our actions today.

Perform multiple tasks/navigate multiple systems simultaneously to service the customer's account or troubleshoot their questions and issues
Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
Team Mentality: Partnering effectively to drive our culture and execute on our common goals.

Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
Learn more about Critical Skills
Equal Employment Opportunity
Voya Financial is an equal-opportunity employer.
Reasonable Accommodations
Voya is committed to the inclusion of all qualified individuals.
Misuse of Voya's name in fraud schemes

Health, dental, vision and life insurance plans
Voya Retirement Plan - employer paid cash balance retirement plan (4%)
Tuition reimbursement up to $5,250/year
Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
Learn more about Voya benefits (download PDF)

We will do this together - with customers, partners and colleagues.
Communicates effectively and confidently with all clients to make their financial lives better. Assisting our customers with plan design inquiries, balance transfers, overall account information, loan requests and loan payments.
Asking as many questions as you need to understand the customers' needs and priorities, and problem-solving in a metric driven environment
Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
Partnering effectively to drive our culture and execute on our common goals.
At Voya, we have identified the following critical skills which are key to success in our culture:

Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.
As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations.
If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.

The ELCs frequently co-sponsor diversity-related educational events across our system in conjunction with the Office of Diversity, Equity and Inclusion

This listing is sourced directly from Voya Services Company's careers page and normalized into a canonical job model.