Social Influence LLC

Customer Account Manager

Garner, NC

Sponsorship not specified$60k-$75kDetected 79 days ago

CRMExcelCustomer SupportCommunicationCollaborationProblem SolvingAdaptabilityOrganizational SkillsMicrosoft Office

About the role

The Customer Account Manager serves as a trusted advisor to assigned clients, supporting their success through strong relationship management and operational execution.
This role acts as the primary liaison between key customers and internal teams, ensuring overall satisfaction, on-time delivery, and high-quality service.

Build and maintain strong relationships with key client accounts, serving as their primary point of contact
Track and manage key performance indicators (KPIs) that impact client success
Create and maintain accurate reporting, forecasts, and account updates
Support client retention efforts and minimize churn
Participate in and/or lead regular client meetings (weekly, monthly, quarterly)
Utilize market data and internal resources to proactively support client growth
Customer Focus: Ability to build trust, act as a business partner, and deliver an exceptional customer experience
Teamwork & Collaboration: Works cross-functionally to support team and organizational success
Initiative: Self-starter who takes ownership of tasks and drives results independently
Adaptability & Multitasking: Strong organizational skills with the ability to manage multiple accounts and priorities

3-5+ years of experience in Customer Service and/or Sales, preferably within a manufacturing environment
Strong understanding of customer relationship management and account support
Proficiency in Microsoft Office (Excel, Word, Outlook)
Strong verbal and written communication skills with the ability to interact professionally with clients and internal teams
Maintain a strong understanding of company products, services, and industry trends
Ability to manage multiple priorities and meet strict deadlines
Strong attention to detail and organizational skills
Ability to create professional reports, correspondence, and documentation
Strong interpersonal and communication skills in a corporate environment

This listing is sourced directly from Social Influence LLC's careers page and normalized into a canonical job model.