Airspace
Operations Admin - Onsite (Des Plaines, IL)
Des Plaines, IL · Full-time
Sponsorship not specifiedDetected 1 day ago
Machine LearningLogisticsCustomer SupportCommunication
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odds of building a lasting career here
25Risky
Cap-exempt (no lottery)0
Sponsors this role35
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Primary Focus: To set up all new orders containing the most time-sensitive commodities for success, provide proactive updates to customers on any deviations and track order status progression from start to finish.
- The operations team is the backbone of our company and by working on the front lines you represent, first-hand, everything that we stand for.
- Not only will you be in direct communication with our customers, commanders and agent service providers, with extreme attention to detail, having the ability to catch something so small can ultimately be the difference maker in being able to save a human life!
Responsibilities
- Navigate and interpret key information on shipping documents, such as packing lists and bills of lading
- Manage email, phone and live communication with multiple external parties including but not limited to clients, suppliers such as airlines and drivers, and colleagues
- Maintain high attention to detail in all correspondence, as even minor errors can have significant consequences for mission-critical packages (e.g., organs for transplant, aircraft parts)
- We are thinkers, builders, and doers; from building and deploying AI in the world to assembling a world-class operations team, Airspace is on a hypergrowth trajectory while remaining hyper-focused on the needs of our customers and team members.
Requirements
- Must be available to work weekends
Compensation
- Pay range: $20/hour - $22/hour
Benefits
- High-quality health, vision, and dental care plan options
- Professional learning and training
- From life-saving organs to essential machinery components, Airspace is trusted by the world's largest companies and most critical healthcare organizations to move their most time-sensitive shipments on time, every time.
Company info
- As a front-line representative of Airspace located directly on a customer's site, you are the face of the company.
- Conduct must be consistently professional, courteous, and align with Airspace's reputation as a recognized leader in time-critical logistics.
- Upholding the company core value of Transparency by ensuring open, honest, and sincere communication with both the team and customers.
- Maintaining Balanced Level of Performance
- As an Ops Admin, you will be expected to meet minimum metric requirements and customer service standards for an admin level position.
- Expectations will increase with advancement.
- All expectations will be communicated to you through your direct reporting supervisor.
- Requirements
- Must be able to work full-time onsite at Des Plaines, IL location
- Strong attention to detail
- Strong customer service skills
- Compensation & Benefits
Equal opportunity
- Airspace is proud to be an Equal Employment Opportunity and Affirmative Action employer.
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This listing is sourced directly from Airspace's careers page and normalized into a canonical job model.