WellPower - Administrative
Centralized Administrative Assistant
Denver
Sponsorship not specifiedDetected 8 days ago
ComplianceExcelCustomer SupportHIPAAEHR/EMRCommunicationMicrosoft Teams
About the role
- Provide courteous and professional customer service to the people we serve, staff, and visitors.
- https://wellpower.org/workplace-of-choice/
- The posted range represents the full hiring range.
Responsibilities
- maintaining schedules, providing admissions support, check-in consumers, insurance verification, assisting consumers with insurance and eligibility based questions, answer phones, outreaching consumers for check-ins and/or insurance verification, answer emails, maintain documents and spreadsheets, track data, mail distribution, records maintenance, and general administrative support to all teams at a site.
- Maintain online calendars, monitor and respond to multiple Microsoft Teams Channels, and fulfill email requests from staff and external agencies
- Manage daily operations of the front desk including accurate scheduling, confirming appointments, checking in people we serve, verifying demographics, insurance verification/eligibility, collecting payments/copays, and other administrative tasks
- Maintain accurate records of insurance verification, eligibility confirmations and co-pays collected
- Maintain each consumer's HIPAA rights, and other protections of confidentiality and privacy
- Organize, compose, and produce letters, memoranda, reports, and other documents, ensuring grammar, spelling, and punctuation are correct. Compose routine correspondence. Generate and submit necessary reports.
- Maintain appropriate boundaries that avoid creating dual relationships.
- Update training documents and assist with on-site training and shadowing for new Administrative Assistants.
- Assist multiple front desks to best fit building needs and provide administrative support to entire staff at a site.
- In Front Office Managers absence, provide for coordination of clinic needs and program. Perform a variety of administrative duties to ensure smooth running of the clinic.
Requirements
- Ability to sit, stand, bend and reach, operate standard office equipment such as phone, computer, facsimile, copier/printer/scanner, and other business machines.
- Replace toner and paper in equipment. Copy/scan/fax information as required.
Nice to have
- Serve as the first point of contact for consumers, creating a welcoming and trauma-informed environment
- Ensure front desk and lobby are aesthetically pleasing, safe, and friendly for all guests.
- Receive and screen clinic telephone communications ensuring callers are directed to the appropriate destination in a timely fashion
- Apply situational awareness and appropriate techniques to handle situations before they escalate
- Compose routine correspondence.
- Generate and submit necessary reports.
- Replace toner and paper in equipment.
- Copy/scan/fax information as required.
Compensation
- $27.79/hr OR $57,803.20/year
Company info
- Exceptional Care. We offer compassionate, innovative services that meet people where they are, from immediate support to long-term recovery.
Apply directly at WellPower - Administrative →Create a free account for alerts like thisView WellPower - Administrative immigration profile
This listing is sourced directly from WellPower - Administrative's careers page and normalized into a canonical job model.