Pylon Labs
Customer Success Manager
San Francisco
Sponsorship not specifiedDetected 258 days ago
Customer Success
About the role
- Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask.
- We're backed by a16z, BCV, General Catalyst, and Y Combinator.
- We're also featured on the Enterprise Tech 30 List https://www.enterprisetech30.com/.
Responsibilities
- Continue to build a growing customer success motion and everything that comes with it
- Work with engineering to build tooling and process, and convey product feedback.
- For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work - investigating, resolving, and acting on every signal across every channel that matters.
- More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io http://Incident.io run their support and customer success workflows on Pylon.
- able to create and play with data dashboards in analytics tools
Nice to have
- 🍽 Lunch, dinner, and snacks at the office
Compensation
- 🗺️ Annual offsite
Benefits
- 🏥 Fully covered medical, dental, and vision insurance for employees
- 🏦 401(k) retirement plan
- 🚆 Commuter benefits
- 🌱 Parental leave
- 🏝️ 14 company holidays + unlimited PTO
- 🏋️ Fitness stipend
Company info
- Host calls with customers to help them onboard, learn best practices, educate them about new features, etc.
- Build scalable ways of educating customers about new features, like holding webinars, writing content, and other creative ideas
- Identify customers who are not using the product as expected and engage with them
- Pylon is the only agentic support platform, purpose-built for B2B companies.
- faster responses, happier customers, and a system that continuously improves itself.
Apply directly at Pylon Labs →Create a free account for alerts like thisView Pylon Labs immigration profile
This listing is sourced directly from Pylon Labs's careers page and normalized into a canonical job model.