NCL Bahamas

Director, Business Process Optimization

Miami, Florida · Director

Sponsorship not specifiedDetected 30 days ago

Project ManagementExcelProcess ImprovementLeadershipCommunicationProblem SolvingMicrosoft Office

About the role

This leader is responsible for strategically optimizing process improvement projects aimed to improve operational efficiencies, quality, service, and profitability for the NCL brand.
Establish processes and tools used to collect and measure relevant data, identify key performance indicators (KPI), and produce a data-driven analysis of critical functions.

Drive and lead overall management and implementation of high priority change initiatives f rom intake to prioritization, resourcing, planning, and execution in order to optimize business processes across the organization.
Design and execute change projects - including communications, training, and operational readiness that deliver desired business results.

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent.
High motivation to learn and ability to grasp new concepts quickly.
Must be able to thoroughly document work as needed.
Must be detail oriented and have an ability to work effectively in a team-based environment.
Implement tools required to collect and measure relevant data, identify key performance indicators (KPIs) and produce data-driven analyses of critical functions and utilize it to facilitate business decisions.

10+ years' experience in Process Improvement.
Cruise/Hospitality experience preferred.
Minimum 5 years of project management experience including the development and compliance of assigned budgets.
Master's degree preferred.
Bachelor's degree in Business Administration, Finance, Economics, Management Science, Engineering or equivalent work experience.

Experience with project implementation and change management efforts associated with business process improvement and re-engineering.
Demonstrated experience in influencing others and successfully facilitating key continuous improvement initiatives across functions.
Excellent verbal and written communication skills to effectively handle inquiries with internal and external clients.

Regent Seven Seas Cruises
It is Norwegian Cruise Line Holding's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Brand Overview
Norwegian Cruise Line
Oceania Cruises
New Releases
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands.
The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

This listing is sourced directly from NCL Bahamas's careers page and normalized into a canonical job model.