Crisp Recruit

Crisp Recruit

Operations Manager

Harvey, LA

Sponsorship not specifiedDetected 19 days ago
Vendor ManagementPerformance ManagementLeadershipCollaboration

About the role

  • Can you architect seamless processes that align and empower a team dedicated to helping accident victims?
  • We take pride in giving each case the focused attention it deserves, intentionally limiting our caseload to ensure personalized and thorough representation.
  • This approach has garnered us a reputation for not only achieving substantial settlements but also making a meaningful impact in the lives of the people and communities we serve.

Responsibilities

  • Operational Oversight: Own the day-to-day operations of the firm, ensuring workflows run smoothly, priorities are clear, and nothing falls through the cracks.
  • Reporting & Accountability: Build, manage, and maintain reporting around new cases, settlements, productivity, and key performance indicators (KPIs), providing leadership with clear visibility into firm performance.
  • SOP Implementation: Create, refine, document, and enforce Standard Operating Procedures (SOPs) to drive consistency, accountability, and operational efficiency across teams.
  • Vendor Management: Oversee and coordinate with external vendors and service providers (including technology platforms) to support reliable and effective firm operations.
  • Performance Tracking: Conduct quarterly performance reviews and manage metrics tied to productivity, caseload balance, and team performance across the firm.
  • KPI Development: Partner with leadership to design, implement, and maintain a KPI dashboard that tracks progress against firm goals and highlights areas for improvement.
  • Team Collaboration: Work closely with firm leadership to align operational initiatives with strategic objectives, serving as a trusted partner in execution and accountability.
  • Operational Expertise: Proven ability to build, refine, document, and enforce SOPs, establish accountability across teams, and create operational structure where it's needed most.
  • Leadership Skills: Demonstrated ability to build trust, earn respect, and hold teams accountable, setting clear expectations, following up consistently, and driving performance without ego or drama.
  • We build strong, lasting relationships with our clients, advocating for them in their most challenging times.

Requirements

  • Technical Proficiency: Comfortable working in a Microsoft 365, PC-based environment, with the ability to quickly learn and manage tools such as RingCentral, Case Status, and Connecteam (or comparable systems).
  • If you are ready to make a meaningful difference, we encourage you to apply today.

Nice to have

  • Prior experience in law firm operations is strongly preferred, ideally with 2-3+ years in a similar role supporting attorneys, paralegals, and firm leadership in a fast-paced environment.
  • Law Firm Experience: Prior experience in law firm operations is strongly preferred, ideally with 2-3+ years in a similar role supporting attorneys, paralegals, and firm leadership in a fast-paced environment.

Skills

  • Why you should work here:
  • Growth Opportunities: Enjoy opportunities for growth and advancement within a supportive firm environment that invests in long-term leaders.

Benefits

  • Health Insurance: Access to health, vision, and life insurance policy, to support your well-being and peace of mind.
  • PTO: Benefit from flexible paid time off policies to ensure work-life balance and personal well-being.
  • Relocation Assistance: Relocation stipend available for qualified candidates moving to the area for the role.

Company info

  • Join a low-ego, highly collaborative team culture that values ideas, continuous improvement, and operational excellence.
  • What we're looking for:
  • Our mission is to help clients regain their physical, mental, and financial independence after traumatic events.
  • Founded on principles of empathy and relentless advocacy, Hills Daniels & Associates does more than just handle legal cases.
  • This position is designed to support the firm's mission by overseeing daily activities, refining processes, and enhancing productivity.
  • Your expertise will contribute to our mission of delivering exceptional legal service and client care.
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