jbh
Customer Service Representative
Newnan, Georgia
Sponsorship not specifiedDetected 12 days ago
CRMAccountingExcelSupply ChainLogisticsCustomer SupportCommunicationCollaborationProblem SolvingMicrosoft OfficeAccounts PayableFreight Forwarding
About the role
- The Customer Service Representative (CSR) serves as the primary point of contact for customers, ensuring their transportation and logistics needs are met with professionalism, accuracy, and efficiency.
- A commitment to providing outstanding customer service and maintaining accurate records is essential for success in this role.
Responsibilities
- Customer Support:
- Collaborate with dispatch and operations teams to coordinate logistics and resolve shipment issues.
- Build and maintain strong relationships with clients to ensure satisfaction and loyalty.
- Maintain accurate and up-to-date customer records and shipment details.
- Coordinate with internal teams and external partners to address and resolve customer issues promptly.
- Administrative Support:
- Perform general administrative duties, including filing, scanning, copying, and maintaining office records.
Requirements
- Education: High school diploma or equivalent required
Nice to have
- Minimum of 2 years of customer service experience, preferably in the logistics or transportation industry.
- Experience with logistics software and CRM tools is a plus.
- High school diploma or equivalent required
- additional training or certifications in customer service or logistics preferred.
Skills
- Excellent verbal and written communication skills.
- Strong problem-solving and critical-thinking abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Detail-oriented with a commitment to accuracy and efficiency.
Benefits
- Health, dental, and vision insurance
- Paid time off and holidays
- All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.
Company info
- Monitor shipments and proactively update customers on delivery status or delays.
- Gather feedback from customers and relay suggestions for service improvements to management.
- We are seeking a dedicated and customer-focused Customer Service Representative to join our team and support our commitment to excellence.
- Opportunities for professional development and career advancement
Equal opportunity
- JB Harris Logistics LLC is an Equal Opportunity Employer.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.
- Employer: JB Harris Logistics LLC is an Equal Opportunity Employer.
- Equal Opportunity Employer: JB Harris Logistics LLC is an
This listing is sourced directly from jbh's careers page and normalized into a canonical job model.