Autodesk

Autodesk

Associate Manager, Customer Support

Denver, CO, USA · Mid

Sponsorship not specifiedDetected 27 days ago
Performance ManagementCustomer SuccessCustomer SupportLeadershipCommunicationCollaborationMentoring

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odds of building a lasting career here

38Risky
Cap-exempt (no lottery)0
Sponsors this role85
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 53 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card follow-through: 86%

Of 29 labor certifications old enough to have been used, 4 expired without the employer filing the next step. Median time from filing to decision: 483 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Reported a layoff in this occupation

In a green-card filing decided 2026-04-17, this employer stated it had laid off workers in Project Management Specialists (CA) during the preceding six months. 3 such filings on record.Describes the period before that filing, not necessarily today. Unlike WARN notices this is occupation-specific and federal.

Files H-1B transfers

12 transfer filings in the last year, covering 12 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Work Location This is a hybrid role based in Denver, CO.
  • You are optimistic, and patient - Have a technical mindset that helps you evaluate issues with accuracy and speed - Experience remaining empathic and composed, even during escalated situations.
  • Attendance is mandatory as directed by your manager About Autodesk Welcome to Autodesk!

Responsibilities

  • Lead, coach, and develop a team of Customer Support Associates, setting clear expectations and creating an environment of accountability, engagement, and growth
  • Own team performance by setting clear expectations, monitoring results, recognizing strong performance, and addressing performance gaps through timely coaching, feedback, and performance management
  • Communicate organizational priorities, business changes, and leadership decisions clearly, helping employees understand how their work contributes to Digital Support and Autodesk goals
  • Use performance data, customer feedback, and operational insights to identify training needs, recognize strong performance, and drive continuous improvement
  • Lead and contribute to cross-functional projects, partnering with Digital Support leadership to define plans, establish measurable outcomes, and deliver business results
  • Model Autodesk's One Orbit values-One Autodesk, Optimistic, Relentless, Ingenious, Brave, and Trusted-and reinforce those values through how the team works and delivers results
  • With assistance of Digital Support Leadership (Managers, Senior Managers, Director), you will define project plans that achieve fiscal goals and push the business forward
  • Build trusted relationships across Customer Support and Autodesk, including Product, Customer Success, Sales, greater CTS, and other partners, to resolve challenges and improve the end-to-end customer experience
  • As an Associate Manager, Customer Support, you will lead and develop a team focused on delivering exceptional customer support experiences.
  • You will coach employees, guide the team through complex product and process challenges, and partner across Autodesk to improve the customer and employee experience.

Requirements

  • 2-3+ years of demonstrated leadership experience through people management, team leadership, coaching, mentorship, project leadership, or similar responsibilities for the success and development of others
  • Demonstrated ability to use data, customer feedback, and operational insights to identify trends and opportunities for improvement
  • You are committed to improvement of people, processes, training programs, personal growth, team skills, and resources
  • You are optimistic, and patient
  • Experience remaining empathic and composed, even during escalated situations.
  • You have had success instilling the same mindset into your team

Compensation

  • Salary transparency
  • Salary is one part of Autodesk's competitive compensation package.
  • For U.S.-based roles, we expect a starting base salary between $65,500 and $117,370.

Benefits

  • From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work.
  • Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
  • In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Company info

  • We take great pride in our culture here at Autodesk - it's at the core of everything we do.
  • Collaborate with leadership and cross-functional partners to manage escalations, business-critical issues, and other situations that affect our customers and teams
  • Be a part of support-related projects to allow you to use your unique skill set and improve our team.
  • We are looking for an experienced, people-focused leader to join Autodesk's Digital Support Team.

Equal opportunity

  • Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic.
  • We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
  • We take pride in cultivating a culture of belonging where everyone can thrive.
  • Learn more here: https://www.autodesk.com/company/global-belonging
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This listing is sourced directly from Autodesk's careers page and normalized into a canonical job model.