Notion
CX Knowledge Architect
New York, New York
Sponsorship not specified$136k-$160kDetected 36 days ago
Agentic AIWriting
About the role
- This role exists to keep our internal knowledge base fresh as it scales-by designing durable information architecture and governance that keeps pace with frequent product change.
- Set quality standards + governance: define templates, authoring guidelines, and review/approval paths (especially for high-risk policy areas like billing, legal, security, pricing).
- Measurably improve freshness, launch coverage, and workflow efficiency-while raising the bar on the system's quality, usability, and durability.
Responsibilities
- you'll use Notion as customer zero, building a living system of record structured for both humans and AI-so the right people (and the right agents) can retrieve the right information at the right time.
- You'll own the internal knowledge base end-to-end (content + page structure), partnering with CX Enablement, Product Ops, QA, and Vendor Ops to keep it reliable and effective.
- Make it dramatically faster for CX teams to retrieve trustworthy, up-to-date knowledge, improving support quality and efficiency as Notion grows.
- drive standard sections and reusable modules (definitions, constraints, escalation paths, policy snippets) using synced blocks and consistent structure to enable reuse across KB + macros.
- can build durable processes that scale across many contributors and withstand high change velocity; experience building modular, reusable content components.
- Own CX enablement knowledge strategy + systems globally.
- Notion ships quickly, and our customer experience depends on support teams being able to find accurate answers fast.
- Own end-to-end CX knowledge as a system: Make it dramatically faster for CX teams to retrieve trustworthy, up-to-date knowledge, improving support quality and efficiency as Notion grows.
- Design and evolve information architecture (IA): Define how knowledge is structured, governed, maintained, and measured across the full lifecycle (intake → draft → review → publish → maintenance → archive).
- Maintain accuracy + freshness at scale: expand knowledge creation + maintenance programs so launch content and updates don't bottleneck on a single team.
Requirements
- demonstrated ability to run content QA, audit cadences, and freshness programs.
- Quality and maintenance rigor: demonstrated ability to run content QA, audit cadences, and freshness programs.
Skills
- Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s.
- Millions of individuals, small teams, and large companies run their work on Notion.
- Notinos (our employees) are customer zero in bringing this future of work to life.
- Our goal isn't to ship the next feature.
Compensation
- For roles based in New York City, the estimated base salary range for this role is $136,000- $160,000 per year.
Benefits
- Notion is committed to providing highly competitive cash compensation, equity, and benefits.
Company info
- Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.
- Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn't to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business's system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life's work.
- We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented.
- We care about craft, building things that last, and the belief that great work is still fundamentally human.
- Each and every team of Notinos is working to set the standard for how humans work together in the AI era.
- From building a business's system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life's work.
Equal opportunity
- Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic.
- equal opportunity employer and does not discriminate on the basis of any legally protected characteristic.
- equal opportunity employer.
This listing is sourced directly from Notion's careers page and normalized into a canonical job model.