Viralnation
VP, Client Services
Canada · Vp
Sponsorship not specifiedDetected 89 days ago
AgileHubSpotAccount ManagementBusiness DevelopmentForecastingPerformance ManagementLeadershipCommunicationCollaborationCritical ThinkingPublic Speaking
About the role
- Our integrated solutions align strategy, talent, media, and technology with culturally relevant creativity to scale the world's fastest-growing digital brands.
- While we continuously exceed our goals, we need your help - our success is only as great as our people.
- As the VP, Client Services, success in this role will be measured by leadership and oversight, cross-functional excellence, optimization of strategic accounts and overall client satisfaction and growth.
Responsibilities
- Own overall revenue growth, retention, and long-term strategic direction for the pod, with full accountability for executive relationships and operational excellence across the portfolio.
- Drive revenue expansion through pipeline development, new opportunities, and cross-functional partnerships with Business Development, Product, and Technology.
- Lead pod-level planning across forecasting, resourcing, and investment decisions to support scalable, profitable growth.
- Set and champion a high-performance client services culture by holding senior leaders accountable for team outcomes, developing future leadership talent, and ensuring consistent excellence in delivery, collaboration, and client impact across the entire pod.
- Own P&L accountability, ensuring profitability, client satisfaction, and sustainable performance.
- Serve as a trusted strategic advisor to senior clients, shaping solutions that align to their business goals, unlock growth, and deliver measurable impact.
- Own the full scoping process for existing clients, leading proposal development and executive presentations to ensure strategic alignment, commercial rigor, and clear expectations for delivery.
- Drive innovation through strategic roadmap development, AI-first workflows, and process transformation.
- Lead a cohesive CSL team culture that prioritizes collaboration, knowledge-sharing, and mutual support to drive collective success against overall VN revenue goals.
- Lead portfolio pipeline governance and forecasting accuracy by ensuring disciplined HubSpot tracking and responsible for initial Kantata project setup, configuration, and resource assignment.
Requirements
- Our ability to stay at the forefront of the industry has fuelled our success and will guide us in paving the path forward.
- Proven experience managing key account metrics such as client satisfaction, revenue growth, and profitability, with a strong focus on delivering measurable results.
- Experience working in dynamic agency teams, driving strategic initiatives, scaling operations, and delivering impactful solutions that align with rapidly evolving business needs
- Possess strong written & verbal communication skills, interpersonal skills, ability to work independently, ability to work with a team, critical thinking, and organization skills
Skills
- 10+ years of experience in client services or account management, preferably within a media, digital or social/influencer agency environment
- Experience working with high-growth companies and agency teams
- Passionate about efficiencies within operating environments
- Ability to work in a fast-paced, deadline-driven environment utilizing agile methodology
- Self-driven, results-oriented with a positive outlook
- Compensation Philosophy:
- At Viral Nation, compensation is structured, performance-led, and market-aligned.
- Compensation progression is tied to demonstrated performance, expanded scope, and sustained contribution over time, not tenure alone.
- AI in Recruitment:
- Viral Nation does not use AI-enabled tools to screen, assess, rank, or select candidates - our hiring teams make all hiring decisions.
- AI note-taking tools may be used during interviews.
- DEI Commitment:
Compensation
- progression is tied to demonstrated performance, expanded scope, and sustained contribution over time, not tenure alone.
- Employee compensation is reviewed regularly through formal performance reviews and check-ins to ensure alignment with role expectations and impact.
- At Viral Nation, compensation is structured, performance-led, and market-aligned.
- Pay decisions are intentional, based on role requirements, performance, and market alignment by country, and are set to maintain internal pay equity across comparable roles and levels.
Benefits
- Viral Nation is committed to diversity, equity and inclusion in our agency.
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