Good Maven

AVP, Design

Dallas, USA

Sponsorship not specifiedDetected 84 days ago

Full-Stack DevelopmentA/B TestingFigmaUX ResearchAccessibilityProduct StrategyResearchLeadershipCommunicationCollaboration

About the role

If you are passionate about creating transformative products and shaping the future of customer experience, this position offers an unparalleled opportunity to make an impact at one of the world's leading communications platforms.
In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.
AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Ensure every product interaction is purposeful, elegant, and inclusive, grounded in modern design principles.
Build a culture of experimentation through rapid prototyping, iterative design, and cross-functional ideation.
Use prototypes to align stakeholders, validate ideas, and accelerate product development.
Champion service design practices to orchestrate seamless customer journeys across digital and physical touchpoints.
Collaborate with CX, operations, and product teams to identify friction points and design end-to-end service experiences.
Apply systems thinking and journey mapping to align design efforts with business outcomes.
Partner with hardware, retail, and packaging teams to ensure physical product experiences reflect AT&T's brand and design standards.
Align industrial design with digital interfaces to create cohesive, multi-sensory experiences.
Build and scale design operations that support tooling, rituals, and workflows for high-velocity teams.
Implement metrics and feedback loops to measure design impact on customer satisfaction and business KPIs.

Foster a culture of innovation, accountability, and continuous improvement within the product organization.
15+ years of experience in customer experience, product design, or UX leadership roles, with at least 7 years managing multidisciplinary teams.
Strong storytelling and communication skills, with the ability to influence at all levels of the organization.
Proficiency in modern design tools (e.g., Figma, ProtoPie, Adobe CC) and methodologies (e.g., design thinking, lean UX, agile).
Bachelor's degree in Design, Innovation, Business, Engineering, or a related field.

Medical/Dental/Vision coverage
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Extensive employee wellness programs
Read more about benefits here https://www.att.jobs/benefits.
Define and drive a user-centered design vision that aligns with AT&T's product strategy and customer promise.

Passion for inclusive design and accessibility, ensuring products are usable by all customers.

policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orienta

This listing is sourced directly from Good Maven's careers page and normalized into a canonical job model.