Natera
Digital Product Manager, Tissue Acquisition Experience
US Remote · Senior
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About the role
- The Product Manager will be responsible for driving the product roadmap for the E2E tissue acquisition journey across internal and external users at Natera.
- If you enjoy diving into complex problems to define solutions that improve processes in an ever changing environment, this role is for you.
Responsibilities
- Drive product roadmap and continuously evaluate outcomes that align with Natera's mission and supports our commercial operations team in delivering exceptional customer experience
- Drive innovation and product strategy, create/maintain product roadmaps, prioritize features based on internal and external feedback to optimize user experience
- Define and track KPIs to uncover future product opportunities; analyze relevant data to drive decision-making
- Collaborate with SMEs across Natera to define processes and SLAs, identify and plan for operational changes driven by new platform and feature launches.
- Partner with UX designers, engineers and QA to deliver seamless user experiences that meet both business and user needs.
- You will partner with key stakeholders across Natera to continuously improve the suite of products for the tissue acquisition process, solving key pain points for stakeholders involved in this process, including patients, clinics, pathology labs and operation teams.
- You will build a range of software solutions to streamline the existing process, reducing time and effort for tissue collection to support the growth of Natera's Signatera testing.
- Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.
Requirements
- Proven track record of leading organizational transformation, with a focus on customer service and supporting complex operational processes (e.g. identifying opportunities to streamline end-to-end processes)
- Ability to work and influence cross-functional teams
- Experience working in an agile development environment
- Bachelor's degree in engineering, business, healthcare, or related field
- previous experience in healthcare, healthtech, or biotech a plus.
- effective at building rapport with key stakeholders
- Excellent communication and relationship-building skills. Strong analytical and problem-solving skills, with the ability to use data to drive product decisions.
- Flexible, and agile
- willingness to tackle any type of challenge
- highly motivated to roll up sleeves and get work done while also thinking strategically
- prior experience leading and influencing remote engineering teams
- The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
- Remote USA
Nice to have
- 3-5+ years of experience in digital product management
Compensation
- The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location.
Benefits
- Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
- Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits.
- Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more.
- Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.
Company info
- Working alongside the elite of the industry, you'll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.
- We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives.
Equal opportunity
- Equal Opportunity Employer.
This listing is sourced directly from Natera's careers page and normalized into a canonical job model.