Bigcommerce

Salesforce Administrator II

Austin, TX · Mid

No sponsorship$76k-$114kDetected 21 days ago

SalesforceMarketoCustomer SuccessCustomer SupportZendesk

About the role

Commerce is looking for a Salesforce Administrator II to join our Go To Market (GTM) Business Applications team.
You'll work closely with business stakeholders to translate their needs into reliable, scalable Salesforce solutions - without writing code.
Work Where You Thrive This is a hybrid role.

Own Service Cloud configuration - case management, queues, assignment and escalation rules, entitlements, SLA milestones, macros, and quick text - in support of our customer-facing support organization.
Build and maintain flows, validation rules, custom objects, fields, and page layouts using declarative tools.
Support and configure CTI and telephony integrations used by the support team, ensuring reliable call routing and screen pop functionality.
Partner with the support org to configure and optimize Knowledge, ensuring articles are structured, surfaced, and maintained effectively.
Manage Experience Cloud (Help Center or partner-facing portals) configuration and content permissions where applicable.
Triage and resolve user-reported issues, acting as a first responder for Salesforce support requests from internal teams.
Maintain data quality through deduplication, validation rules, and routine hygiene processes.
Collaborate with developers and architects on projects that require custom solutions, providing clear requirements and admin-side configuration work.
Document configurations, processes, and change history to support audit readiness and team knowledge sharing.
Experience working alongside a support or customer success organization - you understand the operational rhythms of a support team and can configure Salesforce to match them.

3+ years of hands-on Salesforce administration experience in a production org.
Strong working knowledge of Flow Builder
Familiarity with CTI platforms (Five9, Genesys, or similar) and how they integrate with Salesforce Service Cloud.
Strong analytical and troubleshooting skills - you can diagnose a broken flow, a misconfigured assignment rule, or a data issue methodically.
Salesforce Certified Administrator required

Salesforce Service Cloud Consultant or Field Service certifications.
Familiarity with Omni-Channel routing, including skills-based routing and agent capacity management.
Experience with Messaging for In-App and Web or other messaging channels in Service Cloud.
Familiarity with change set or SFDX-based deployment processes
comfort working alongside developers in a structured release process.
Experience supporting a SaaS or e-commerce company where the customer base is technically sophisticated.
Work Where You Thrive
(Pay Transparency Range: $76,000.00 - $114,000.00)

The national base salary range for this role is posted above in this job post.
Final compensation will be determined based on factors such as relevant experience, skills, qualifications and geographic location.
We also consider internal equity to help ensure fair and consistent pay practices across our teams.
Where applicable, this role may also be eligible for variable compensation (such as bonus or commission), equity, and benefits in accordance with local policies.
We are committed to equitable and transparent pay practices that align to market data, internal equity, and individual contribution.

We also consider internal equity to help ensure fair and consistent pay practices across our teams.
Where applicable, this role may also be eligible for variable compensation (such as bonus or commission), equity, and benefits in accordance with local policies.
We are committed to equitable and transparent pay practices that align to market data, internal equity, and individual contribution.

We enable our customers to build, innovate, and grow, collectively reshaping the e-commerce industry.
At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community.
We are committed to creating an inclusive and accessible hiring experience for all candidates.

We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

This listing is sourced directly from Bigcommerce's careers page and normalized into a canonical job model.