TELUS Health

Bilingual Critical Incident Services Coordinator

Montreal, Quebec, Canada · Full-time

Sponsorship not specifiedDetected 6 days ago

RecruitingCustomer Support

About the role

TELUS Health is empowering every person to live their healthiest life.
This team is on the front line in helping people and businesses across Canada.
You report to the Team Manager, Clinic Operations - Critical Incident, and work alongside a dedicated team of coordinators who are passionate about crisis response and client care.

Additionally, you will manage the team's inbox and respond to global requests via email.
By playing a crucial role in ensuring timely support to our clients, you will find this position to be exciting, fulfilling, and rewarding.
You will answer phone calls from managers and HR representatives seeking support after workplace incidents
You will help manage the team's inbox and address global email requests.
The Critical Incident team is integral in providing support following workplace tragic or traumatic incidents.

You hold a post-secondary or college degree;
You are fully bilingual in English and French (oral and written);
You have a minimum of two years of customer service experience and you demonstrate empathy;
You are able to multitask and thrive in a fast-paced environment;
You are able to work both autonomously, and collaboratively with your team;
You have great attention to detail, excellent ability to multi-task at the same time and good decision-making skills;
You have high level of resiliency amidst regular challenging situations;
You demonstrate strong organization and prioritization skills
You have the ability to manage crisis situations responsibly and professionally
You have a positive, can-do attitude, embracing change as the Team pivots procedure to meet the changing needs of our Customers
Schedule: Team scheduling spans the hours of 7:00am-11:00pm EST, 7 days a week, 365 days a year. Flexibility to work any of the following shifts day, evening, weekends, & holidays, as assigned.
Note: Shifts are assigned by role seniority. The majority of current needs are for the 3pm to 11pm shift.

Experience in a call center environment
A fast-growing and dynamic organization that likes to promote from within
Access to exclusive TELUS employee advantages and deals.
Advanced knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.)
We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good.
TELUS is proud to foster an inclusive culture that embraces diversity.

Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health.
At TELUS Health, we're committed to building the healthiest workplaces on the planet, which is why we offer organizations a wide range of services, including mental health support.

This listing is sourced directly from TELUS Health's careers page and normalized into a canonical job model.