Bdainc
Director of Program Operations
Woodinville, Washington, United States · Director
Sponsorship not specified$20k-$30kDetected 21 days ago
Product ManagementProject ManagementJiraOperations ManagementProcess ImprovementPerformance ManagementLeadershipCommunicationCollaborationProblem SolvingPublic SpeakingOrganizational Skills
About the role
- Foster a culture of ownership, urgency, and continuous improvement.
- Communicate priorities, performance expectations, and organizational changes with clarity and consistency.
Responsibilities
- Lead, coach, and develop a high-performing team of program managers, supervisors, and operations leads.
- Build bench strength and succession plans to support organizational growth.
- Own end-to-end execution of eCommerce programs, including product launches, site updates, and ongoing merchandising initiatives.
- Implement standardized program management frameworks, tools, and best practices across all programs.
- Drive consistency in intake, scoping, execution, and delivery across all client accounts.
- Design, implement, and continuously improve scalable operational processes and SOPs.
Requirements
- 10+ years of experience in operations, program management, or eCommerce execution.
- 5+ years of leadership experience managing managers and scaled teams.
- Proven experience leading high-volume eCommerce operations (product launches, merchandising, or digital content execution).
- Strong understanding of eCommerce ecosystems, including platforms, product lifecycle, and digital merchandising workflows.
- Experience with project management and workflow tools (e.g., Smartsheet, Asana, Monday.com, Jira).
- Demonstrated success in building and scaling operational processes in fast-paced, ambiguous environments.
- Exceptional program management and organizational skills with the ability to manage multiple complex initiatives simultaneously.
- Strong executive presence with experience presenting to and influencing senior leadership (VP/C-suite).
- Data-driven mindset with experience leveraging KPIs, dashboards, and reporting tools to drive decisions.
- Strong problem-solving skills with a bias for action and continuous improvement.
- Reporting Structure
- This role reports directly to the DVP of Operations.
- Travel Requirements
Nice to have
- Bachelor's degree in Business, Operations Management, or related field (MBA preferred).
Skills
- Establish clear roles, accountability frameworks, and performance expectations across all levels.
Compensation
- We are pleased to share the base salary range for this position is $135,000 to $155,000.
Benefits
- Define and track key operational KPIs (e.g., SLA adherence, cycle time, launch accuracy, backlog health, productivity).
- Standardize core reporting and begin delivering consistent, concise updates to leadership on program health, KPIs, and risks.
This listing is sourced directly from Bdainc's careers page and normalized into a canonical job model.