HireVue
Customer Support Representative
Sandy, UT, United States
Sponsorship not specifiedDetected 37 days ago
JiraSalesforceCustomer SupportZendesk
About the role
- Hirevue is where hiring happens - transforming the way organizations discover, engage, and hire the best talent.
- Are you a technical troubleshooter who loves helping people?
- You'll be our front-line hero, ensuring every interview goes off without a hitch.
Responsibilities
- Simultaneously manage support for different platforms, each with its own unique user experience.
- You're comfortable working night or weekend shifts to support our global timezone requirements.
- Our organization has implemented a BYOD (Bring Your Own Device) policy, HireVue uses Google User Enrollment, which ensures personal apps and data are kept separate from work apps and data should you choose to use your personal device for work purposes.
- HireVue can manage only the work-related aspects of the device, ensuring privacy for personal data.
Requirements
- You have a strong technical aptitude and aren't afraid of complex software environments.
- Experience with Salesforce, Zendesk, Jira, or Splunk will put you at the top of our list.
- You aren't just a "call taker"-you are a Technical Detective.
Company info
- Looking For 🌟
- The Tech Expert: You have a strong technical aptitude and aren't afraid of complex software environments.
- Communication Pro: Excellent English reading and writing skills are a must. You should be able to type 40+ WPM accurately.
- Tool Savvy: Experience with Salesforce, Zendesk, Jira, or Splunk will put you at the top of our list.
- Flexibility: You're comfortable working night or weekend shifts to support our global timezone requirements.
- Attitude: You bring a positive, "customer-obsessed" mindset to every shift.
- We offer a competitive compensation package tailored to the local market, ensuring you are supported both professionally and personally.
- You'll play a direct role in keeping our customers successful and our business growing - with real ownership, supportive teammates, and meaningful impact.
- All team members at Hirevue are expected to embody our core values, which are the H.E.A.R.T. of Hirevue.
- They are: Hero for our Customers, Enjoy the Journey, Always do the Right Thing, Reach Forwards, and Take Action and Go.
- Hirevue takes security seriously and has measures in place to protect work-related data in a remote setting.
Equal opportunity
- HireVue is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
- All your information will be kept confidential according to EEO guidelines.
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This listing is sourced directly from HireVue's careers page and normalized into a canonical job model.