Zeta Global

Zeta Global

Customer Success Manager - Supply

Remote - United States

Sponsorship not specified$100k-$120kDetected 29 days ago
HTMLSalesforceCRMAccount ManagementForecastingCustomer SuccessCommunication

About the role

  • You will act as a strategic advisor to your clients, aligning Zeta's solutions to their business goals while ensuring strong platform adoption and measurable performance.
  • You will operate with clear accountability to revenue targets, pipeline development, and account health, while maintaining a high bar for client experience.
  • This role requires a balance of strategic thinking, operational discipline, and proactive client engagement.

Responsibilities

  • Own Revenue & Account Growth
  • Own a book of business with accountability for renewals, upsell, and cross-sell within existing publisher accounts
  • Build and manage a pipeline of expansion opportunities
  • maintain visibility into account growth and pacing to goals
  • Drive Strategic Client Engagement
  • Lead client communications including business reviews (QBRs/ABRs/SBRs), performance updates, and strategic planning sessions
  • Develop a deep understanding of partner KPIs, monetization strategies, and success metrics
  • Deliver Performance & Insights
  • Identify optimization opportunities and drive execution in partnership with internal teams
  • Lead Account Operations & Execution

Requirements

  • 3-6+ years of experience in Customer Success, Account Management, or Publisher Partnerships (Supply Side)
  • Strong client-facing presence with the ability to influence both day-to-day and executive stakeholders
  • Experience managing multiple accounts with competing priorities and deadlines
  • Data-driven mindset with the ability to translate performance into strategic recommendations

Nice to have

  • Experience in digital media, ad tech, or publisher ecosystems
  • Understanding of Ad Serving, CRM data/audiences, Ad Tags, and Email Service Providers (ESP)
  • Basic understanding of HTML and campaign setup processes
  • Strong operational discipline, including experience with CRM tools (Salesforce preferred) and pipeline tracking

Compensation

  • The salary range for this role is $100,000 - $120,000.00, depending on location and experience.
  • We're committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work.
  • We provide a forum for employees to celebrate, support and advocate for one another.
  • ZETA IN THE NEWS!
  • https://zetaglobal.com/press/?cat=press-releases

Company info

  • Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform - powered by one of the industry's largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.
  • Publisher Cloud - Customer Success Manager (Supply)
  • About the Role
  • We are looking for a results-oriented Customer Success Manager to drive client outcomes and revenue growth across our publisher (Supply) partners.
  • Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently.
  • Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform - powered by one of the industry's largest proprietary databases and AI.
  • Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs.
  • Zeta was founded in 2007 by David A.
  • Steinberg and John Sculley and is headquartered in New York City with offices around the world.
  • To learn more, go to www.zetaglobal.com.
  • ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently.
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