Overjet
Customer Success Manager, Mid-Market
San Mateo, CA · Mid
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About the role
- Overjet is the world-leader in dental AI.
- Overjet is where builders become leaders.
- Everyone here loves to make new things: new products, new partnerships, new content, and a new category of AI technology.
Responsibilities
- You will own the pilot outcome for every mid-market account you're assigned, which means proving Overjet's value fast enough that practices choose to expand instead of churning at the end of the trial.
- You will own the relationship across the whole office, not just the signer, which means getting dentists, hygienists, and front-office staff (the "total office") genuinely using the platform, not just tolerating it.
- You will own expansion and upsell targets for your book of accounts, which means proactively spotting low-usage accounts and building a plan to turn them around before they become churn risks.
- You will own the account review cadence, which means running regular in-person and phone check-ins that surface real satisfaction and utilization signals, not just checking a box on a schedule.
- You will own improvements to how we onboard and implement new mid-market accounts, which means flagging what's broken in account setup and training and fixing it, not just running the process as it exists today.
Skills
- Why Overjet?
- Competitive Compensation and Equity
- 401k plans with a matching program
- Medical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium covered
- Life and AD+D Insurance
- 8 weeks Paid Parental Leave
- Optional HSA with Employer contribution
- Flexible Time Off and company paid holidays
- Annual Learning and Development Stipend
- Our Hybrid Workplace
- Many of our positions are based in San Mateo, New York City, Boston, and Salt Lake City.
- Overjet's Values
Compensation
- Competitive Compensation and Equity
Company info
- Now, we're looking for talented people to fulfill our mission: improve oral health for all.
This listing is sourced directly from Overjet's careers page and normalized into a canonical job model.