Overjet
Mid-Market Customer Success Manager
San Mateo, CA · Mid
Sponsorship not specifiedDetected 68 days ago
RESTCustomer SuccessLeadershipCommunication
About the role
- We're looking for a detail-oriented and process-driven Customer Success Manager who will be responsible for ensuring our customers thrive with Overjet's software platform.
Responsibilities
- Drive client success during the pilot phase, ensuring Overjet wins out above our competition
- Achieve individual metrics and KPIs designed to utilize a data-based approach within the Customer Success Team, including but not limited to expansion, usage, and up-sell
- Assist in improving processes around account setup, implementation, training, and ongoing account review to minimize churn and support account expansion
- Quickly Deliver Results
- Lead the Future of Dentistry.
Requirements
- Bachelor's degree or extensive experience
- 3+ years of experience in customer success in B2B SaaS
- Previous experience with renewals, expansions, and up-sells
- Strong work ethic and hustle to achieve results in a high-growth startup environment required
- Excellent communication and interpersonal skills
- Excitement to learn about artificial intelligence, insurance, dentistry, and technology
- Competitive Compensation and Equity
- Hybrid workplace that provides flexibility, vibrant in-person workspaces, and the ability to build strong connections across all of Overjet - regardless of location
- 401k plans with a matching program
Nice to have
- Experience in Management Consulting preferred
Compensation
- Competitive Compensation and Equity
Benefits
- Overjet is the world-leader in dental AI.
- Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care.
- 8 weeks Paid Parental Leave
- Optional HSA with Employer contribution
- Flexible Time Off and company paid holidays
- Annual Learning and Development Stipend
- #4 on FastCompanys's Most Innovative Companies list in Healthcare for 2026 https://www.fastcompany.com/91497221/healthcare-most-innovative-companies-2026
- Managing Mid-Market accounts, primarily working with dental office leadership and central office leadership
- Execute the customer success strategy, focusing on high touch points and relationship building with dental offices
- Employ the total office concept, ensuring every member of the dental office staff is engaged
Company info
- improve oral health for all.
- Overjet is where builders become leaders.
- new products, new partnerships, new content, and a new category of AI technology.
- And as Overjet grows ridiculously fast, so will you.
- Simply put, there's no better place to accelerate your career.
- Come join us!
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This listing is sourced directly from Overjet's careers page and normalized into a canonical job model.