CrowdStrike, Inc.
Director, Customer Success - Falcon Cloud Security (Remote)
USA - Remote · Director
Sponsorship not specified$155k-$240kDetected 11 days ago
Distributed SystemsAWSGCPAzureCloud PlatformsKubernetesA/B TestingCybersecurityAccount ManagementForecastingCustomer SuccessLeadershipProblem Solving
Stay score
odds of building a lasting career here
64Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card intent detected
CrowdStrike, Inc. obtained a prevailing wage determination for Software Developers in Sunnyvale, CALIFORNIA on 2026-06-15. No matching green-card filing appears in our data yet. The determination expires in 7 days (2026-09-12), and a green-card filing must follow before then or the employer starts over.+2 more active determinations on file
Files H-1B transfers
28 transfer filings in the last year, covering 28 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- We're securing the world's most demanding multi-cloud environments - and we've built a curious, driven, passionate team that together defines how we'll achieve our vision.
- Serve as a senior executive sponsor for strategic accounts, engaging CISOs, cloud platform owners, and other executive stakeholders on security outcomes and cloud transformation initiatives
- Define and report on operational metrics and business reviews to senior and executive leadership
Responsibilities
- Build, scale, and lead a global (or regional) Customer Success organization for Falcon Cloud Security, including hiring, developing, and retaining front-line managers and senior individual contributors
- Own and drive key business outcomes including gross/net retention, product adoption and consumption, time-to-value, CSAT/NPS, and expansion pipeline contributed
- Develop and grow leaders - act as a coach and mentor to managers, and build career paths, enablement, and succession plans across the organization
- Own executive-level escalation management, ensuring cross-functional mobilization across Support, Engineering, Product, and Services through to resolution and root-cause remediation
- Partner with Product Management and Engineering leadership as the voice of the customer, influencing roadmap priorities based on aggregated field insight and adoption data
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Requirements
- Proven track record owning retention, adoption, and expansion outcomes for a SaaS or security portfolio at scale
- Bachelor's Degree in Computer Science or a related field, or equivalent work experience
- Demonstrated experience partnering effectively with Sales, Product, and Engineering organizations
- Ability to foster a positive, high-performance work environment
- Ability to work remotely and willingness to travel, up to 25% of the time
- Forecast and secure headcount, budget, tooling, and resources required to support the Cloud Security customer success strategy
Skills
- Ready to join a mission that matters?
Compensation
- Market leader in compensation and equity awards
Benefits
- Market leader in compensation and equity awards
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Own the Cloud Security customer success strategy, operating model, and coverage model
- Partner with Sales leadership on territory and account planning, forecasting, QBRs, and joint execution against a shared vision for growth
- Champion continuous improvement and automation - reduce manual effort, scale coverage, and improve customer experience through data, tooling, and digital motions
Company info
- Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform.
- Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward.
- We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other.
- You will serve as a senior executive-facing leader with customers, partner cross-functionally with Sales, Product, Engineering, and Services leadership, and translate field insight into product and go-to-market direction.
- Establish and manage a portfolio-wide risk management practice: identify at-risk customers early, direct the development of success and remediation plans, and ensure successful renewals
- Ensure the team can act as a technical bridge between CrowdStrike and customers, helping customers understand and operationalize Falcon Cloud Security capabilities across complex, multi-cloud architectures
Visa & Work Authorization
- Serve as a senior executive sponsor for strategic accounts, engaging CISOs, cloud platform owners, and other executive stakeholders on security outcomes and cloud transformation initiatives
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This listing is sourced directly from CrowdStrike, Inc.'s careers page and normalized into a canonical job model.