Grotto
Deployments Lead
New York City
Sponsorship not specifiedDetected 153 days ago
About the role
- Implementations & Onboarding: Getting new customers live-configuring the platform, training their teams, ensuring nothing falls through the cracks.
- Our customers are used to vendors who disappear after the sale.
- We're the opposite: being a customer of Grotto should feel like checking into a world-class hotel-proactive, attentive, and frictionless.
Responsibilities
- Feeding real insights back so we build the right things.
- You'll own the customer relationship from signed contract to long-term success.
- We're looking for someone both unreasonably organized and deeply warm to own our customer relationships: implementations, training, ongoing support, and everything in between.
- So we built a platform that guides leasing agents in real-time during calls and tours-helping them build rapport, handle objections, and convert more prospects into signed leases.
Requirements
- You have systems for everything-not because someone told you to, but because chaos bothers you on a visceral level.
- You're curious about what's possible and you've already integrated AI into how you work.
Benefits
- Our vision for the world is one where life's most important conversations leave people feeling more connected.
Company info
- GrottoAI's mission is to help humans shine in the moments that matter most.
- We're starting with the process of finding a home-one of life's most important moments-where we drive bottom-line impact by helping leasing teams shine in key prospect interactions and convert more leads to leases.
- GrottoAI was founded by Nick Deveau and Ben Epstein-we met at EvolutionIQ, an insurance AI company acquired for $730M in 2024. We've spent the last decade building vertical AI products in hiring, healthcare, and insurance. Now we're bringing that playbook to real estate.
- We just closed a $10M seed round led by ICONIQ. We're working with some of the largest apartment owners in the country. We're lean, we're moving fast, and we're building a world where, in life's most important moments, people leave every conversation feeling more connected.
- Grotto is the AI platform that supercharges multifamily apartment teams during the moments that matter most.
- We're starting with leasing conversations, one of the most important decisions most of us make every year.
- Our data from millions of prospect interactions shows that the #1 predictor of whether someone signs a lease isn't product knowledge or perfect scripts.
- It's agents who are genuinely curious and who laugh-things that AI alone struggles at today.
- It's working.
- We drove an 80%+ increase in conversion at Weidner Apartment Homes (72,000+ units).
- We've been told by customers that we're "the best vendor they've ever worked with."
- And this is just the start.
This listing is sourced directly from Grotto's careers page and normalized into a canonical job model.