Kitmanlabs
Associate Applied Performance Specialist
United States (Remote)
Sponsorship not specifiedDetected 41 days ago
Customer SupportIntercomCommunication
About the role
- As an Associate Applied Performance Specialist, you are one of the main points of contact for our customers and a big part of why they succeed with the platform.
- You also troubleshoot technical issues, configure systems and help teams make practical use of their data.
- This is a US-based role supporting customers around the world across a range of sports.
Responsibilities
- Provide responsive customer support through Intercom, covering accounts assigned by the Global Manager
- Handle technical account work from start to finish,including account creation, system and module configuration, integration connections, report generation, dashboard building, system maintenance and manual upload guidance
Requirements
- A bachelor's degree or equivalent experience
- Hands-on experience with an athlete management system (AMS) or another sports performance, analytics or athlete data platform.
Compensation
- Competitive salary
Benefits
- Meaningful equity
- We Partner with Trinet to provide a full range of benefits including health, vision, dental, life cover, income protection & 401k assistance
Company info
- Support onboarding and deployment for new customers, helping them get proficient and adopt iP within their first 90 days
- Work with our Performance Strategists and Sales teams to run platform demos for prospects and customers
- Support customers globally, regardless of region
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This listing is sourced directly from Kitmanlabs's careers page and normalized into a canonical job model.