LifeStance Health

Lead Practice Coordinator

WELLESLEY-WASHINGTON AVE A (MA) · Full-time

Sponsorship not specified$23k-$26kDetected 8 days ago

ExpressComplianceAuditingCustomer SupportHIPAACommunicationMentoringAdaptabilityMicrosoft Office

About the role

Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
Monitor Practice Group phone queue operational monitoring to ensure resources are aligned across the group to manage demand of incoming calls, while balancing other duties
Lead the implementation of new processes at the practice level as they are rolled out by the Practice Group Manager or Clinical Director.
Patient Support:
Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes.
Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.
Provide support across Practice Group to patients with requests via phone, email, and/or portal with payment/billing related questions, scheduling needs, release requests, etc.
Manage any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.
Create a positive work environment
be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear.
The employee is frequently required to walk.
The employee must be able to lift and/or move objects up to 25 pounds.

As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance.
Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs.
But we make it happen with the best team in mental healthcare.
As the fastest growing mental health practice group in the country, now is the perfect time to join our team!
LifeStance Health Values
Compensation: $23.00 - $26.00/hour, plus quarterly bonus/incentive potential
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Learn more about Diversity, Equity and Inclusion at LifeStance.
LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.

We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.
Willingness to be flexible in responsibilities and easily adapt to the company's needs.

This listing is sourced directly from LifeStance Health's careers page and normalized into a canonical job model.