PolyAI
Senior Social Media & Communications Manager
United States · Senior
Sponsorship not specified$155k-$170kDetected 7 days ago
Agentic AICustomer SupportLeadershipCommunication
About the role
- You'll run our social channels, help shape the corporate narrative, elevate our leaders' voices, and make sure our employees feel connected and informed.
- You'll turn launches, customer moments, and category news into owned, earned, and paid social that lands.
- You'll sit inside Comms and work closely with PR, Brand and Content, and Product Marketing.
Responsibilities
- Own PolyAI's social media strategy and day-to-day execution: earned, owned, and paid, across external and internal audiences
- Drive a consistent corporate narrative, ensuring everything we publish sounds unmistakably like PolyAI
- Partner with PR to elevate executive social and thought leadership presence
- Build and run an employee advocacy program that extends our reach through the people who know us best
- Partner with Brand and Content to create & adapt video, design, and editorial for social
- Track and build a customer advocacy program, surfacing customer stories and amplifying advocates across channels
- Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents.
- PolyAI is looking for a Senior Social Media & Communications Manager to own how we show up externally and internally.
- This is a strategic role for someone who can set a communications roadmap and execute it, speaking fluently to both the enterprise buyer and the developer who builds on PolyAI.
- You build and run your own engine, using AI agents and automations to draft, version, repurpose, schedule, and report at a pace that scales beyond one person.
Requirements
- We hire for what you can do, not where you learned to do it.
Nice to have
- PolyAI's communications are consistent, high-quality, and always on, no dark calendars, no off-brand moments
- Our corporate narrative is sharp and lands clearly with enterprise buyers, analysts, and the press
- Executive and employee programs add measurable reach and credibility
- Communications contributes visibly to category leadership and top-of-funnel pipeline
- AI fluency means your output scales well beyond a single headcount
- 7+ years in corporate communications, with experience spanning social, PR, and executive or internal comms
- Hands-on experience at a B2B technology company, ideally a best-in-class scale-up
- Strong social-native writing, with a feel for voice and platform differences
Compensation
- Base salary of $155,000-$170,000
Benefits
- 🏥 Comprehensive health coverage for you and your loved ones
- 👪 Life Insurance
- 🏝 Flexible PTO policy + 11 designated company holidays
- 📚 Annual learning and development allowance
- Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!
- 🧡 Enhanced parental leave
- This role is also eligible for a target annual bonus of 15%, with total on-target earnings (OTE) dependent on performance.
- This position also includes equity in the business.
- Report on what's working: share of voice, coverage quality, social reach and engagement, and contribution to top of funnel
- Launch and milestone moments generate coverage and engagement that compound over time
Company info
- Partner with senior leadership on company-wide internal communications initiatives, keeping employees up-to-date and engaged on our values and execution
- PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation.
- Our customers, which include the world's leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.
- 🏡 We're all about making WFH work for you - that's why we offer a one-off WFH allowance when you join.
This listing is sourced directly from PolyAI's careers page and normalized into a canonical job model.