Libra Solutions

Director, Special Resolutions

Charlotte, North Carolina, United States · Director

Sponsorship not specifiedDetected 9 hours ago

NegotiationAccountingLeadershipCommunicationMentoring

About the role

Libra Solutions helps simplify and ease the burden of legal processes for plaintiffs, heirs, and the attorneys and doctors who serve them.
By combining financial strength with technology-driven innovation, we simplify difficult legal processes, reduce delays, and help people access both money and the care they need, when they need it most.
Our companies are leaders in their industries!

Mentor and develop a team of servicing representatives and supervisors, ensuring that company goals and initiatives are met with integrity.
Collaborate with internal partners, including Finance, Legal, Accounting, and Servicing teams.
Support hiring, onboarding, and continuous improvement initiatives within the team and systems.
Foster a collaborative team environment through transparent communication and support.
Ability to consider and integrate a broad range of factors to develop and execute a win/win collection strategy.
Has excellent communication skills, both verbal and written and the ability to collaborate and mentor other members of the team.
Self-motivated with desire to build great relationships, and able to meet and exceed goals.
Ability to manage multiple priorities in a fast-paced environment.
MoveDocs is looking for a highly responsive, goal-oriented leader who will bring energy, expertise, and drive to impact financial and customer experience results within our Special Resolutions Servicing team.

College degree, required 5+ years of work experience in an office type environment or contact center environment.
Must be able to work in-office in Charlotte, NC

5 years of management experience Experience in Healthcare, Legal, Insurance, or Financial Services Industries required - specific experience in personal injury, with applicable medical knowledge and claims law.
Excellent verbal and written communication skills to handle interactions with attorneys, medical providers and senior corporate leadership.
MoveDocs streamlines the coordination of medical, financial, and professional services for personal injury cases-improving efficiency for attorneys, care providers, and their clients.

Ability to promote and achieve high rates of customer/partner experience, enabling customers and partners to realize significant value from their engagements and improving performance in the market.
We believe taking great care of our customers starts with taking great care of our people.

This listing is sourced directly from Libra Solutions's careers page and normalized into a canonical job model.