Alfa Laval Spiral
Service Desk Specialist
Indianapolis, IN
Sponsorship not specified$65k-$77kDetected 48 days ago
Account ManagementExcelCustomer SupportCommunicationCollaborationProblem SolvingMicrosoft OfficeMicrosoft Teams
About the role
- Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources.
- Diagnose and resolve issues involving Windows OS, Microsoft 365 (Outlook, Teams, Excel, Word, PowerPoint, Access).
Responsibilities
- Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.
- As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth.
- So, as we shape a more resourceful, less wasteful world, we build our careers too.
- 5+ years of hands-on IT support experience (Help Desk, Desktop Support, or similar).
- Strong knowledge of Windows operating systems, Microsoft 365 / Office Suite and PC hardware and mobile device support.
- Ability to manage multiple priorities in a fast-paced environment.
- We offer a challenging position in an open and friendly environment where we help each other to develop and create value.
Requirements
- Experience with ServiceNow or similar ticketing systems will be a plus.
Skills
- Currently, this is an Onsite opportunity located in Indianapolis, IN.
Compensation
- The base salary for this role is typically $65,000 - $77,000 per year.
Benefits
- eligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous 401(k), paid holidays, paid time off benefits, and more.
Company info
- Provide Level 1 and Level 2 technical support for hardware, software, and network-related issues.
- Troubleshoot PC hardware, peripherals, printers (Ricoh), Zebra devices, and mobile phones.
- Support Microsoft Teams Rooms (MTR), AV setups, virtual meeting technologies and site support activities (office moves, setups, upgrades).
- Walk users through solutions and ensure clear communication throughout the resolution process.
- Assist with network troubleshooting (routers, switches, wireless access points) alongside infrastructure teams.
- Maintain and support Active Directory (user and device account management).
- Support SCCM processes, including OS deployment, imaging (F12), and software installations.
- Ensure compliance with IT policies, including security patching and vulnerability remediation.
- Manage and track incidents using ticketing systems (ServiceNow preferred).
- Follow ITIL-based processes and contribute to continuous improvement.
- We care about diversity, inclusion and equity in our recruitment processes.
- We also believe behavioral traits can provide important insights into a candidate's fit to a role.
- To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.
Equal opportunity
- equal opportunity employer.
- We are committed to building an inclusive and diverse workforce.
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This listing is sourced directly from Alfa Laval Spiral's careers page and normalized into a canonical job model.