Highmark Health

Highmark Health

Community Health Worker

WV, Working at Home - W Virginia

Sponsorship not specified$10k-$25kDetected 5 days ago
ComplianceAccessibilityCustomer SupportHIPAAHealth LiteracyCommunicationProblem Solving

About the role

  • This job serves as a liaison and mediator between members, providers, community centers, and the Organization.
  • Works independently in the community engaging members within a specific target population as defined by the Plan.
  • This is a remote based role however the candidate for this role needs to reside within 2 hours of the Hampshire county area (Morgan, Berkley, Jefferson, and Monongalia).

Responsibilities

  • Collaborate with human services providers such as Head Start Programs, WIC, community centers, and homeless shelters; as well as state agencies such as Children and Youth Services (CYS) and juvenile probation in the identification and outreach to members in need of services.

Requirements

  • It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
  • Experience with the targeted community or population
  • As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.

Skills

  • Possess good written and oral communication skills
  • Knowledge of principles and processes for providing customer service.
  • This includes customer needs assessment, meeting quality standards for services
  • None
  • LANGUAGE REQUIREMENT ( other than English )?
  • Position Type
  • Teaches/Trains others regularly
  • Travels regularly from the office to various work sites or from site-to-site
  • Works primarily out-of-the office selling products/services (Sales employees)
  • Does Not Apply
  • Physical Work Site Required
  • Lifting: up to 10 pounds

Compensation

  • Pay Range Maximum:
  • Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.
  • The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Benefits

  • Basic medical terminology background
  • Community Health Worker experience
  • Initiate outreach efforts, face-to-face, related to targeted preventive health, maternity, care transitions and chronic condition initiatives.
  • Contact member(s), providers and community agencies to coordinate access to preventive health services.
  • Develop a rapport with members and community centers to establish a supportive relationship which empowers members to take an active role in their health and wellness.

Company info

  • Highmark Inc.
  • Job Description:
  • Works face-to-face with members to provide basic health literacy, linkage to community resources, and assistance navigating the healthcare system and brings education and support to members in the community and serves as a healthcare advocate for members.
  • The goal is to outreach and engage members to improve health outcomes, close care gaps and improve overall wellness by connecting members to providers and community resources and develop partnerships with community centers and local community-based resources to support the needs of the members as well as the community.
  • The incumbent works closely with the care management department to refer members for additional support and education beyond the job's scope of practice.
  • Educate member(s) on the importance of targeted preventive health services, assess opportunity for care management intervention and make appropriate referrals, including referrals to the Behavioral Health Managed Care Organization (BHMCO) as needed. Contact member(s), providers and community agencies to coordinate access to preventive health services.
  • Assist members with completing a Health Risk Assessment, identifies/providing direction to managing healthcare barriers (i.e. knowledge deficit, transportation, financial), scheduling appointments, and answering questions.
  • Understand the Organization's lines of business and benefits for members in order to provide accurate and current information to member in the community.

Equal opportunity

  • For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org
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This listing is sourced directly from Highmark Health's careers page and normalized into a canonical job model.