Gottlieb and Greenspan

Gottlieb and Greenspan

Client Relations Supervisor

Fair Lawn, NJ

Sponsorship not specified$75k-$85kDetected 2 days ago
CRMAccount ManagementCustomer SupportLeadershipCommunicationCollaborationProblem Solving

About the role

  • The Client Relations Supervisor oversees the Client Relations team within Finance Operations, ensuring timely, accurate communication on claims, recoveries, and client inquiries.

Responsibilities

  • Maintain proactive communication with clients on case status, EOB/payments, and timelines.
  • Identify root causes of recurring issues and implement process improvements.
  • Supervise, coach, and develop Client Relations staff
  • Collaborate with Insurance Relations, Legal Billing, and Legal teams to resolve inquiries efficiently.
  • Supervise, coach, and develop Client Relations staff; monitor performance and service quality.
  • This role serves as the escalation point for complex issues, drives team performance, and partners cross-functionally to deliver efficient, high-quality resolutions.

Requirements

  • 3-5 years of experience in client relations, customer service, operations, account management, or a related field.

Nice to have

  • Proven ability to handle escalated client issues and dispute resolution.
  • Familiarity with CRM systems, case management platforms, or workflow tools.
  • 1-2 years of supervisory or team leadership experience.

Compensation

  • $75k-$85k

Benefits

  • 100% employer-paid Medical, Dental, Vision, and Life Insurance
  • Profit Sharing and Cash Balance Plan
  • Competitive PTO and Paid Holidays
  • Earned Sick Leave

Equal opportunity

  • Gottlieb & Greenspan is an equal opportunity employer.
  • We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, veteran status, age, or any other protected status under applicable federal, state, or local laws.
  • Equal Opportunity Employer
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This listing is sourced directly from Gottlieb and Greenspan's careers page and normalized into a canonical job model.