impactca
Housing Navigation Specialist
Columbus, Ohio
Sponsorship not specifiedDetected 13 days ago
Customer SupportCommunicationProblem Solving
About the role
- The Housing Navigator plays a vital role in supporting individuals and families in securing safe, affordable, and sustainable housing solutions.
- Educate and assist customers in understanding and accessing available housing and emergency assistance programs, including, but not limited to, HEAP, CSBG, PIPP+, and related community resources
- Advocate for and empower customers as they navigate social services, non-profit, and public assistance systems
Responsibilities
- Maintain strong partnerships and coordinate activities with community agencies, utility providers, and other human services organizations
- Deliver high-quality, trauma-informed, and constituent-centered service in all communications and interactions
- Prepare and maintain complete, accurate, confidential records and departmental reports
- Perform data-driven problem solving
- Perform other duties as assigned
Requirements
- Requires ability to operate telephone and personal computer for extended periods of time.
- Participate in required training sessions to enhance agency, program, and professional knowledge
- Bachelor's degree in social work, human services, non-profit administration or teaching preferred
- Experience providing trauma-informed care counseling
- Must possess a valid Ohio Driver's license and/or reliable transportation
- Must comply with agency insurance carrier standards and policy as it relates to driving record
Skills
- Verbal, Written Communication Skills
- Technical Skills (e.g., PC applications)
- Integrity and Trust
- Action Oriented
- Drive for Results
- Interpersonal Savvy
- Self-motivated
- Problem Solving
- Process Management
- Customer Service
- Detail Oriented
- Competencies and Knowledge, Skills, and Abilities:
Benefits
- Conduct interviews and assessments to determine eligibility for public benefits (e.g., SNAP, TANF, Medicaid, childcare) and identify barriers contributing to housing stability
Company info
- Develop collaborative case plans with customers and families to address identified needs and promote housing stability and self-sufficiency
Equal opportunity
- IMPACT Community Action recognizes that a diverse workforce enhances the organization in many ways.
- We are committed to providing equal employment opportunities that foster diversity and meaningful experiences.
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This listing is sourced directly from impactca's careers page and normalized into a canonical job model.