RR Donnelley

Senior Account Manager

Houston, TX, United States · Senior · Contract

Sponsorship not specified$92k-$147kDetected 5 days ago

Data AnalysisProcess ImprovementPerformance ManagementCustomer SupportLeadershipCommunicationOrganizational SkillsMicrosoft Office

About the role

The Senior Account Manager is an operations leader who will communicate a vision for how Williams Lea best serves our clients across national or multiple service offerings, and who empowers and enables their team to bring that vision to life.
The role focuses on executing service delivery, delivering operational excellence, implementing optimized cost to serve models, applying continuous improvement initiatives, and team growth and development.
Over 6 years' experience and a proven track record of being a recognized leader and manager of people in a customer service intensive environment

People Leadership - develop a highly functioning client team
Able to handle sensitive and/or confidential documents and information
Foster cross-training and a sense of team work to optimize client service delivery
Utilize Engage output for client reporting at an expert level and use data to manage team, workflow, quality and individual performance
Manage staffing and workflow volumes; use workflow management system to justify headcount based on work volumes and allocate staffing resources by

A Bachelor's degree or equivalent experience is required
use of manager self-service systems and experience with centralized HR functions
Must be able to meet deadlines and complete all projects in a timely manner
Must be able to interact effectively with multi-functional and diverse backgrounds
Must be self-motivated with positive can-do attitude
Minimum of four years people management experience supporting employee lifecycle from onboarding to offboarding; use of manager self-service systems and experience with centralized HR functions

Excellent client service skills with a service-minded approach toward the client
Attention to detail with demonstrated organizational skills

Able to foster a team culture of high performance and continuous improvement that values learning and a commitment to quality, with an emphasis on client satisfaction

Ensure direct and indirect reports understand and are compliant with company and client policies, service level agreements (SLAs) and expected quality of work, utilizing corrective action when necessary

This listing is sourced directly from RR Donnelley's careers page and normalized into a canonical job model.