Cross River
Senior Engineer - Enterprise Systems Support
Fort Lee, New Jersey, United States · Senior
Sponsorship not specified$70k-$90kDetected 9 days ago
BashPowerShelliOSAndroidExpressAgentic AIAgileCustomer SupportLeadershipCommunicationCollaborationMicrosoft OfficeMicrosoft TeamsSharePoint
About the role
- Our technology and capital solutions power payments, cards, lending, and digital asset capabilities that move money safely, instantly, and inclusively - trusted by leading fintechs, enterprises, and disruptors across the globe.
- Guided by a culture of collaboration, curiosity, and purpose, Cross River has been named one of American Banker's Best Places to Work in Fintech year after year.
- This role is responsible for ensuring a seamless technology experience across endpoint devices, collaboration platforms, mobile technologies, and executive meeting environments.
Responsibilities
- Executive & VIP Support
- Provide white-glove technical support for C-suite executives, senior leadership, and Executive Assistants
- Deliver rapid diagnosis and resolution of hardware, software, mobile, conferencing, and collaboration issues
- Maintain confidentiality and discretion while handling sensitive executive information
- End User Computing Support
- Support and troubleshoot:
- Deliver a high-quality customer experience through professionalism, empathy, and effective communication
- Express empathy and maintain composure during challenging customer interactions
- Balance operational support responsibilities with strategic project work
- Create automation opportunities that reduce manual effort and improve user experience
Requirements
- The ideal candidate possesses strong technical expertise across Windows 11, macOS, Microsoft 365, iOS, and Android platforms, coupled with exceptional customer service and communication skills.
- They proactively solve complex technical challenges, maintain a high degree of professionalism and discretion, and build trusted relationships with senior stakeholders.
- 5+ years of experience in enterprise IT support or desktop engineering
- Experience supporting Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and Entra ID
- Experience supporting iOS and Android mobile devices
- Proven ability to handle sensitive and confidential information
- Experience working with ticketing systems such as ServiceNow
- Experience with Microsoft Intune device management
- Experience with Jamf Pro administration and macOS management
- Familiarity with mobile device management (MDM) platforms
- PowerShell, Bash, or automation scripting experience
- Experience supporting security, compliance, and audit initiatives
- Agile, Scrum, or sprint-based project delivery experience
- Experience working in regulated financial services or highly secure enterprise environments
Nice to have
- Preferred / Nice‑to‑Have
Skills
- Windows 11
- macOS
- Microsoft 365 applications and services
- Teams, OneDrive, SharePoint, Outlook
- iOS and Android devices
- AV and conference room technologies
- Manage device provisioning, upgrades, refreshes, and lifecycle activities
- Assist with endpoint security, patching, and compliance standards
- Recognize verbal and non-verbal cues that indicate customer concerns, confusion, or understanding
- Verify understanding through clarifying questions and confirmation techniques
- Differentiate between positive and negative customer responses and adapt communication accordingly
Compensation
- $70,000.00 - $90,000.00
Benefits
- Support executive travel, remote work, home office setups, and business-critical events
Company info
- Cross River builds the infrastructure behind the world's most innovative financial products. Our technology and capital solutions power payments, cards, lending, and digital asset capabilities that move money safely, instantly, and inclusively - trusted by leading fintechs, enterprises, and disruptors across the globe.
- Our mission is simple: to build the financial infrastructure that expands access and opportunity for all. Guided by a culture of collaboration, curiosity, and purpose, Cross River has been named one of American Banker's Best Places to Work in Fintech year after year. Whether you're designing code, solving regulatory puzzles, or developing strategy, you'll join a team where innovation and integrity drive everything we do - and where your work helps shape the future of finance.
- What We're Looking For
- The Senior Engineer, IT Support serves as a trusted technology partner for executive leadership, delivering white-glove support to C-suite executives, senior leaders, and their administrative teams. This role is responsible for ensuring a seamless technology experience across endpoint devices, collaboration platforms, mobile technologies, and executive meeting environments. This role will also have the opportunity to drive automation initiatives across the IT organization using emerging AI technologies and scripting, including Claude Code and agentic AI solutions.
- Cross River builds the infrastructure behind the world's most innovative financial products.
- Our mission is simple: to build the financial infrastructure that expands access and opportunity for all.
- Whether you're designing code, solving regulatory puzzles, or developing strategy, you'll join a team where innovation and integrity drive everything we do - and where your work helps shape the future of finance.
- to build the financial infrastructure that expands access and opportunity for all.
- Demonstrate active listening skills when interacting with customers and colleagues
Equal opportunity
- Cross River is an Equal Opportunity Employer.
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This listing is sourced directly from Cross River's careers page and normalized into a canonical job model.