Cohere Health
Provider Success Manager
United States ยท Mid
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About the role
- The Provider Success Manager (PSM) is a critical role that leads the end-to-end execution of the provider and client user onboarding plan-from pre-implementation through post go-live-ensuring a seamless, high-quality user experience at every stage.
- In this role, you will own the full lifecycle of provider and client user engagement: onboarding, training coordination, change enablement, and ongoing relationship management.
- As a PSM, you will deeply understand the provider and client user journey, anticipate friction points, and proactively drive solutions that support successful adoption, sustained engagement, and long-term partnership success.
Responsibilities
- Address contracting or administrative questions and help practices understand how to optimize their auto-approval rates.
- Lead Program Implementation
- Support onboarding and ongoing engagement to ensure providers remain aligned with CMS/state requirements and Cohere workflows.
- Maintain strong working knowledge of regulatory requirements influencing prior authorization and utilization management.
- Drive Proactive Outreach
Requirements
- Bachelor's degree
- Strong communication skills with the ability to translate policy and process into provider-friendly language
- Ability to constantly prioritize a large assigned practice portfolio and independently allocate effort to the highest-impact activities
- Familiarity with change management, Medicaid/Medicare environments, managed care models, and prior authorization processes
- Experience with Salesforce or other CRM tools, and Jira and/or Monday.com project management tools
- Ability to travel up to ~35%
- In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role.
Compensation
- The salary range for this position is $99,000 to $115,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus.
Benefits
- ๐ฉบ Medical, dental, vision, life, disability insurance, and Employee Assistance Program
- ๐ 401K retirement plan with company match; flexible spending and health savings account
- ๐๏ธ Flex Time Off + company holidays
- ๐ถ Up to 14 weeks of paid parental leave
- The salary range for this position is $99,000 to $115,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus.
- About Cohere Health:
- Cohere Health's clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics.
- Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually.
- Its responsible AI auto-approves up to 90% of requests for millions of health plan members.
Company info
- We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.
Equal opportunity
- Statement:
- Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all. To us, it's personal.
- #LI-Remote
- #BI-Remote
This listing is sourced directly from Cohere Health's careers page and normalized into a canonical job model.