Claritas Rx

Claritas Rx

Project Manager, Customer Engineering

United States

Sponsorship not specified$120k-$135kDetected 62 days ago
AWSComplianceProject ManagementAgileJiraPerformance ManagementCustomer SuccessCadenceHIPAALeadershipCommunicationCollaboration

About the role

  • We are a rapidly growing healthcare technology company seeking a Project Manager to join our Customer Engineering team.
  • If you are passionate about bringing structure, visibility, and momentum to complex technical programs in a fast-paced growth environment, we would love to hear from you!
  • Coordinate project and program plans across multiple accounts, defining milestones, dependencies, and timelines to ensure delivery commitments are met on time and within scope.

Responsibilities

  • Reporting to the Head of Customer Engineering, you will serve as the program coordination lead responsible for the end-to-end operational execution of customer implementations, including data loading, application and tenant configurations, SFTP setup, training environment planning, and related coordination, alongside structured planning, execution oversight, and reporting across customer accounts.
  • You will partner directly with the Implementation team to ensure that all Customer Engineering related activities are planned and delivered per specification, and you will work closely with Customer Success, Delivery Directors, and the extended delivery team.
  • Working with engineering leaders, customer-facing teams, and your peers, you will own the day-to-day mechanics that keep multi-account delivery on track from implementation execution and JIRA hygiene to governance artifacts, executive-ready reporting, and risk management.
  • The role partners very closely with Implementation, Customer Success, Delivery Directors, Engineering, and Product Management.
  • Key Accountabilities Lead end-to-end operational execution of customer implementations, coordinating data loading, application configurations, tenant setup, SFTP connectivity, and training environment planning from kickoff through go-live.
  • Partner directly with the Implementation team to ensure Customer Engineering-related activities are scoped, scheduled, and performed to expectation across every customer engagement.
  • Drive cross-functional coordination across Engineering, Implementation, Customer Success, and customer-side stakeholders to keep implementation activities sequenced, unblocked, and on schedule.

Requirements

  • Direct experience driving customer implementation activities such as data loading/ingestion, application or tenant configuration, SFTP setup, and environment provisioning (training, UAT, production).
  • Hands-on expertise with JIRA for ticket intake, grooming, prioritization, and sprint/Kanban board management.
  • Experience with Agile delivery (Scrum, Kanban) and the ability to tailor process to fit team and customer needs.
  • Strong working knowledge of governance artifacts - status dashboards, RAID logs, scorecards, action/decision logs, and delivery trackers.
  • Great energy and passion. must be comfortable in a rapidly changing, dynamic environment.
  • Ability to work in a fast-paced, dynamic, and team-oriented environment.

Nice to have

  • PMP, CSM, or equivalent project management certification.
  • Familiarity with HIPAA/SOC/HITRUST requirements.
  • Experience working with cloud-based data platforms (e.g., AWS) and cross-functional engineering, BI, and implementation teams.
  • Experience standardizing governance templates and processes across a portfolio of accounts.
  • Preferred: PMP, CSM, or equivalent project management certification.

Compensation

  • $120k-$135k

Benefits

  • Our work uncovers the real-world variables impacting patient access, duration of therapy, and other metrics key to commercial success, making a real impact on patient healthcare.
  • The Position We are a rapidly growing healthcare technology company seeking a Project Manager to join our Customer Engineering team.

Company info

  • Claritas Rx brings clarity to the challenges of specialty biopharmaceutical products in the marketplace.
  • In today's highly complex specialty networks, our mission is to illuminate the patient experience beyond the clinical trial.
  • Claritas Rx leverages a proprietary technology platform and deep manufacturer expertise to automate and integrate channel, commercial, and clinical data and help biopharmaceutical companies generate actionable business insights.
  • shared learning and collaboration; a respectful and fun work environment; and employee empowerment through the effective use of technology and tools.
  • We are a highly collaborative team and prioritize opportunities to connect in person.
  • For employees within a reasonable driving distance of each other, we host regional town hall gatherings approximately every other month.
  • These sessions give our teams a chance to come together, share updates, and strengthen relationships beyond day-to-day work.
  • In addition to our great environment, we offer a competitive salary of $120,000 to $135,000 and benefits package and the opportunity to make a significant impact on a first-in-industry digital health solution.
  • Please send a cover letter along with your resume when applying to the position of interest.
  • Claritas Rx embraces diversity, equality, and transparency.
  • We are committed to building a team that comprises a variety of backgrounds, perspectives, and talents.
  • We believe the more inclusive we are, the better we are.
  • Join us and discover what it feels like to be part of an environment that rewards ingenuity, risk taking and smart work.
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