Mohegan US
VIP Engagement Executive
Uncasville, CT · Full-time
Sponsorship not specifiedDetected 8 days ago
CRMAccount ManagementLogisticsZendeskLeadershipCommunicationPublic SpeakingMicrosoft Office
About the role
- The VIP Engagement Executive serves as the premier digital brand ambassador and the high-touch, representative of our platform for our highest value players.
- Operating at the intersection of digital gaming and physical property experiences, this role is uniquely responsible for supporting the broader VIP team by leading the majority of in-person digital team VIP interactions.
- As a vital pillar of our omnichannel strategy, the VIP Engagement Executive seamlessly bridges the gap between digital activity and in-person experiences.
Responsibilities
- Proactively drive VIP retention and revenue growth by cultivating player relationships
- Maintain a portfolio of up to 100 high-value players
- Manage discretionary reinvestment budgets for player acquisition and retention, ensuring all comps and bonuses are issued within departmental profitability guidelines
- Execute high-touch communication via phone, email, and text to deliver tailored service, bespoke promotions, and individualized rewards
- Partner closely with the Sr. Executive, VIP Acquisition to evaluate potential event leads, coordinate introductions, and smoothly transition newly acquired players into the broader Mohegan ecosystem
- Deliver high level player experiences through the coordination of exclusive events and hospitality
Requirements
- Certifications as required by Mohegan
- Strong technical understanding of digital and mobile platforms and the ability to learn new applications
- Experience in online games or real money iGaming environments.
- Three years of experience in VIP account management, customer relationship management, or a similar high-touch, revenue-driven role within iGaming, casino, or hospitality environments.
- Demonstrated knowledge and understanding of casino games, sports, sports betting and other online casino games required.
- Bachelor's degree in Marketing, Education, Psychology or a related field.
- Demonstrated experience managing high-value client portfolios and driving retention, revenue growth, and customer engagement.
- Conflict resolution in managing difficult personalities, being professional under pressure
- Ability to educate customers on new products and services
- Excellent written, verbal, and communication skills including public speaking
- Excellent planning, organizational, and multi-tasking skills
- Excellent editing and proofreading skills
- A strong negotiator, problem solver, and attention to details
- Advanced knowledge of Microsoft Office Suite products and applications
- Zendesk experience preferred
Skills
- Self-motivated, outgoing personality with great relationship building skills
Benefits
- Minimum Education and
Company info
- Represent the company as a professional brand ambassador online, at the casino, on the phone, and at company sponsored off property events.
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This listing is sourced directly from Mohegan US's careers page and normalized into a canonical job model.