Homes Alive Pets

IT Manager - Retail Systems

5625 104th St. NW., Edmonton, AB · Full-time

Sponsorship not specified$70k-$80kDetected 5 days ago

AzureCybersecurityProject ManagementStakeholder ManagementExcelVendor ManagementFirewallVPNVoIPLeadership

About the role

We take a brand-agnostic, knowledge-over-upselling approach, focusing entirely on getting to know each guest and their pet, and empowering confident decisions.
That means our guests and their pets, our employees, our communities - and the people who keep everything running behind the scenes.
The IT Manager is also tasked with maintaining and upgrading hardware and software to ensure optimal performance and reliability.

4+ years work experience in Information Technology
Experience with Information Technology Service Management (ITSM) in retail is an asset
Experience with networking (LAN/WAN/VPN/VNET, switches, ports, firewalls, DHCP basics)
Experience with budget management and planning
Experience with Microsoft 365 and Azure is an asset
Plan, implement, maintain, and troubleshoot organization's retail systems and network required for day-to-day store operations and business continuity
Demonstrated vendor management and stakeholder management abilities
Job Responsibilities
Own and develop third party service vendor relationships
Partner with service vendors to evaluate existing service level indicators and objectives, and identify opportunities for modernization and efficiency improvements
Manage organizational hardware standards, access policies, and ITSM support processes
Identify and lead the troubleshooting for network and connectivity errors
Implement and troubleshoot POS, VOIP, and Electronic Shelf Labels (ESL)
Lead and be responsible for IT security best practices and compliance standards

This listing is sourced directly from Homes Alive Pets's careers page and normalized into a canonical job model.