Hinge Health

Client Success Delivery Manager

Remote US

Sponsorship not specifiedDetected 28 days ago

Product StrategyProject ManagementAccount ManagementCommunicationOrganizational Skills

About the role

In this high-impact, client-facing role, you'll serve as a strategic force multiplier for our Client Executives, helping them retain and grow some of Hinge Health's most complex enterprise accounts.
Your work will directly shape client satisfaction, renewals, and expansion across a fast-growing commercial portfolio.
Take ownership of execution for key client initiatives, ensuring tasks are clearly defined, owners are aligned, and deadlines are consistently met.

Build trusted working relationships with Client Executives and cross-functional partners across Legal, Sales, Marketing, Clinical, and Product.
Partner with Client Executives and internal teams to streamline internal processes, knowledge management, and tooling so the broader team can operate more efficiently.
Own and report on key success metrics for the projects and workstreams you lead, demonstrating your impact on client outcomes, retention, and growth.
You build strong, trust-based relationships with cross-functional partners and are known as the person who can "get things done" and drive alignment without formal authority.

2+ years of experience in client success, account management, consulting, or strategic/operational roles supporting B2B or enterprise clients, with exposure to multi-stakeholder initiatives that impact business outcomes.
Strong project management and organizational skills with a track record of managing multiple concurrent projects, communicating clearly, and consistently meeting deadlines in a fast-moving environment.
You are comfortable working with data and narratives-able to turn inputs from multiple systems and stakeholders into clear, concise, and compelling client-ready materials.

Experience serving as the central coordinator for multi-stakeholder initiatives, driving clarity, accountability, and follow-through without direct authority.
The platform addresses a broad spectrum of MSK care - from acute injury, to chronic pain, to post-surgical rehabilitation - through personalized, evidence-based care.
The company is headquartered in San Francisco with additional offices in Montreal and Bangalore.
Learn more at http://www.hingehealth.com.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We provide reasonable accommodations for candidates with disabilities.
Beware of Phishing Attempts: We've noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information.
We'll never ask for financial details during the hiring process and only use "@hingehealth.com http://hingehealth.com" emails.

Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
Modern life stipends: Manage your own learning and development, and support your life outside of work with stipends aligned to modern ways of living.
Grow with us: Grow with us through discounted company stock via our ESPP with easy payroll deductions.
Hinge Health is an

equal opportunity employer and prohibits discrimination and harassment of any kind.
If you feel you need assistance or an accommodation due to a disability, please let us know by reaching out to your recruiter.

This listing is sourced directly from Hinge Health's careers page and normalized into a canonical job model.