Saronic

Salesforce Business System Analyst

Austin, TX

Sponsorship not specifiedDetected 5 days ago

ComplianceAgileJiraSalesforceERPLeadershipCommunication

About the role

We are seeking an experienced Salesforce Business Systems Analyst to join our Enterprise Technology organization.
This role blends a traditional Business Analyst position with light Scrum Master responsibilities across our Salesforce ecosystem, built primarily on Sales Cloud and Field Service Lightning.
This is a fast-paced environment where multiple initiatives run in parallel.

Requirements and Documentation: Partner with stakeholders across sales, service, and operations to gather and document business requirements, functional specs, user stories, acceptance criteria, and process flows.
Deliver development-ready scope quickly.
Trusted Advisor: Serve as the in-house functional expert for Salesforce. Guide the business toward best-practice configurations and push back on requests that would create long-term complexity or technical debt.
Managing Multiple Priorities: Own several Salesforce initiatives at once.
Delivery and Cross-Functional Coordination: Act as a delivery partner to product owners and delivery teams.
Lead initiatives that cross team boundaries, serve as the liaison between business and technology teams, and convene the right people early to align on scope.
Agile and Backlog Support: Facilitate or assist with backlog refinement, sprint planning, stand-ups, sprint reviews, and retrospectives.
Releases and Integrations: Support planning around Salesforce seasonal releases, sandbox refreshes, and new-feature adoption, including impact assessment and regression testing.
Maintain high-quality documentation and traceability from business need through release.
Own several Salesforce initiatives at once.

Bachelor's degree or equivalent experience in Business Administration, Information Systems, Information Technology, or a related field.
5+ years as a Business Analyst or Business Systems Analyst in enterprise environments.
Experience supporting projects involving Salesforce and, ideally, integrations such as MuleSoft and/or Slack.
Familiarity with common Salesforce integrations and adjacent systems, such as MuleSoft, Slack, ERP, and marketing automation platforms.
Ability to write clear, detailed requirements, user stories, and acceptance criteria quickly.
Understanding of core Salesforce concepts, including the data model, automation (flows and process logic), security and sharing, and reports and dashboards.
Ability to manage multiple concurrent initiatives and deadlines in a fast-paced environment.
Strong experience on Agile or Scrum projects and familiarity with tools like Jira and Confluence.
Strong communication and facilitation skills across technical and non-technical audiences.

Salesforce certification such as Salesforce Certified Administrator or Salesforce Certified Business Analyst.
Experience with our core Salesforce footprint (Sales Cloud and Field Service Lightning) and integration tooling such as MuleSoft.
Experience in aerospace, defense, or another fast-paced, high-growth environment where systems must scale quickly.
Prolonged periods of sitting at a desk and working on a computer
Occasional standing and walking within the office
Manual dexterity to operate a computer keyboard, mouse, and other office equipment
Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies
Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages)

Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses

Free lunch benefit and unlimited free drinks and snacks in the office
Medical Insurance: Comprehensive health insurance plans covering a range of services
Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care
Time Off: Generous PTO and Holidays
Parental Leave: Paid maternity and paternity leave to support new parents
Retirement Plan: 401(k) plan with company match
Stock Options: Equity options to give employees a stake in the company's success
Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage

We are also committed to providing reasonable accommodations for qualified individuals with disabilities.

If this role is based in the United States, it requires access to export-controlled information or items that require "U.S. Person" status

This listing is sourced directly from Saronic's careers page and normalized into a canonical job model.