builtin.com
Enterprise Customer Success Manager
Chicago · Full-time
Sponsorship not specified$100k-$120kDetected 6 days ago
Project ManagementBrand StrategySalesAccount ManagementRecruitingCustomer SuccessResearchLeadershipCommunicationProblem SolvingOrganizational Skills
About the role
- The talent market is being redefined by AI.
- As the HR tech space gets louder with new tools, the real shift is happening on the candidate side - by 2028, more candidates will use AI assistants like ChatGPT and Perplexity to discover and apply for jobs.
- You'll have the opportunity to shape how companies think about employer branding, redefine the playbook, and capture the next wave of demand.
Responsibilities
- Lead onboarding and implementation for enterprise customers, ensuring a smooth transition from post-sale through launch
- Guide customers through platform setup, training, and best practices to drive adoption and long-term success
- Build and manage project plans with clear milestones, timelines, and accountability across stakeholders
- Partner cross-functionally with Sales, Product, Support, Marketing, and Brand Studio teams to deliver a seamless customer experience
- Support enterprise sales efforts through discovery calls, strategic product demos, and consultation on custom implementations and ROI
- Ability to navigate ambiguity, prioritize effectively, and collaborate cross-functionally in a fast-paced environment
- That's our heritage as a disruptive company - as a company whose future depends on our capacity to innovate with a sense of drive, purpose and urgency.
- Lead with Solutions.
- Own the Result.
- When you stumble, own it, learn from it + get back to business.
Requirements
- 4+ years of experience in customer success, account management, implementation, solutions consulting, or a client-facing SaaS role
Compensation
- Our base salary range for this role is targeted at $100,000 - $120,000 per year.
Benefits
- information can be located at https://builtin.com/company/built-in/benefits.
Company info
- We are proud to be led by a woman CEO and founder, and that more than half of our managers and employees identify as women
- No one ever built anything great on a "meh." We work with outsized passion to fulfill our mission.
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This listing is sourced directly from builtin.com's careers page and normalized into a canonical job model.