Ride Health

Contact Center Ride Success Agent - Fully Remote

United States · Full-time

No sponsorshipDetected 14 days ago

SalesforceOutbound SalesCustomer SupportZendeskLeadershipCommunicationCollaborationProblem Solving

About the role

We blend technology and data with a human approach to break down access barriers and solve some of the biggest transportation challenges that care coordinators, providers, and payers face.
Our Ride Success Agents work in a 24/7 contact center handling inbound/outbound calls for passengers, transportation providers, and clients.
This is a fully remote position in a high-volume contact center where you can work from home and have a tremendous positive impact on behalf of elderly and medically challenged people.

Candidates must have internet speed of 100 mbps and ability to hard-wire in via ethernet as needed
Candidates must be permanently authorized to work in the United States.

This is a full time position that may include weekend and evening hours, depending on the shift.

Ride Health removes the transportation barriers that keep our most vulnerable populations from accessing health care.
Ride Health partners with healthcare organizations and transportation providers to strengthen enterprise transportation programs and drive intelligent transitions of care.
Multiple great coverage options offered for employees and dependents with generous company contribution and quick eligibility Need to add dependents?
Because of healthcare privacy regulations, candidates must reside in the United States to perform this job.
Ride Health complies with regulations to verify employment eligibility through E-Verify.
All recruitment and hiring communications from Ride Health will be conducted via a valid '@ridehealth.com' email address.
Please disregard any messages from other domains as they are unauthorized and not affiliated with Ride Health.
Ride Health is an Equal
Ride Health is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
Ride Health will not tolerate discrimination or harassment based on any of these characteristics, and strictly complies with the Civil Rights Act Title VI and Title VII Civil Rights Requirements.

Our platform maps out each patient's unique needs and preferences for the best ride experience across clinical and social needs, ensuring greater access, improved efficiencies, lower costs, and better outcomes.
Who We're Hiring: Here We Grow Again!
Their duties include, but are not limited to: Scheduling transportation needs for passengers and clients Transportation provider assistance calls Outbound calls to passengers, client contacts, attending facilities Chat monitoring and response Use of our proprietary platform, third-party transportation software like Uber and Lyft, and business technology like Five9, Salesforce, and Zendesk to successfully complete trip requests.
Success in this position will require an entrepreneurial spirit, as demonstrated by an eagerness to contribute to the overall success of the company, an ambition to make a positive impact on the success of trips and our overall client relationships, and a desire to seek out solutions in collaboration with leadership to make improvement to workflows and processes.
The ideal candidate will possess exceptional communication skills, creative problem solving, and a commitment to meeting our quality standards and adherence to service level commitments.
We are unable to provide sponsorship at this time.

This listing is sourced directly from Ride Health's careers page and normalized into a canonical job model.