Nhfca

Social Service Manager, Los Angeles-Pico Union

Los Angeles, California, United States · Full-time

Sponsorship not specified$60k-$70kDetected 14 days ago

CRMExcelResearchLeadershipCollaborationMentoringMicrosoft Office

About the role

Social Service Manager The Social Services Manager provides oversight within the social services department and liaises with hospital social workers and/other external case manager representatives when necessary.
Social Services Manager ensures maintenance of quality of care while providing overall leadership in social services disciplines at their respective recuperative care sites.
They are responsible for the management of all social services needs for recuperative care guests.

Maintain quality guest care by completing quality assurance checks of guest files and sites.
Ability to enter HMIS documentation and/or support social services staff in doing so and/or adhere to LAHSA standards, as applicable.
Audit and maintain accurate information contained in proprietary CRM database.
Provide support as Social Services liaison between the Recuperative Care program and hospital social workers and/other external case manager as needed to deepen partnerships and resolve any issues.
Facilitate and/or coordinate relevant support groups at the sites with the guests that are present at least once a week.
Maintain, manage, and review department budget with Director.
Complete weekly, bi-monthly, or monthly one-on-one supervision support and/or coaching and mentoring via Culture Amp and training to social service staff and student interns, if applicable.
Collaborate with Director to provide training to program staff.
Flexibility to adhere to schedule changes and on-call status in providing support to department and program staff as it relates to job functions and needs of the facility.

Ability to shape program direction through strategic networking, collaboration, and internal and external relationships.
Ability to maintain caseload of 25 and above, when required, to meet the needs of the facility.
Bachelor's degree in social work or related field and minimum of 3 years case management and supervisory experience.

Lead efforts to establish strategic partnerships with community resources that will benefit guest needs during their stay in the program and upon exit.
Develop programs, activities, or recreation that will provide support or resources for social issues (HIV, mental health, sobriety etc.) to improve program quality of care.
Oversee and review social services coordinators or associates staffing schedules, timecard reviews for payroll, PTO requests and performance appraisals.
Master's degree in social work or related field and minimum three years of experience working with the homeless population, healthcare.

This listing is sourced directly from Nhfca's careers page and normalized into a canonical job model.