Loewshotels
Group Services Manager
TN - Nashville - Loews Reservations Center
Sponsorship not specifiedDetected 6 days ago
ExcelPerformance ManagementCustomer SupportLeadershipCommunicationCollaborationMentoringOrganizational SkillsMicrosoft Office
About the role
- Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio of hotels and resorts in the United States.
- Growth and belonging start here; you'll be valued for who you are and the goals you have.
- Whether your next career chapter involves making memories for guests or supporting our in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.
Responsibilities
- Manage Delphi system administration, maintenance, reporting, and compliance through routine audits, issue resolution, month-end processing, and revenue, operational, and ad hoc reporting.
- Maintain a strong control environment by ensuring adherence to established procedures, testing processes regularly, and implementing corrective actions as needed.
- Deliver training, performance reviews, coaching, goal setting, and development plans to support team and departmental success.
- Lead change management efforts by effectively communicating and reinforcing updates related to systems, processes, and property information.
- Collaborate with CEC teams, hotel, and cross-functional partners to enhance guest experiences, team member engagement, and operational effectiveness.
- Serve as the primary escalation point and subject matter expert for group reservations, providing guidance, troubleshooting, and support to team members and hotel partners.
- Build and maintain strong relationships with hotel leadership, meeting planners, and key stakeholders to ensure needs are met and concerns are resolved promptly and professionally.
- Partner with CEC leadership to ensure alignment, training, operational readiness, and support of Group Services processes and initiatives.
- Ability to build effective working relationships while maintaining confidentiality and professionalism.
- Ability to remain composed, make sound decisions, and perform effectively in fast-paced or challenging situations.
Requirements
- Demonstrates strong proficiency in Delphi and reservation systems, ensuring data integrity, compliance, and continuous process improvement.
- you'll be valued for who you are and the goals you have.
- Maintain expert knowledge of hotel offerings, company standards, and departmental processes while demonstrating consistent attendance, schedule flexibility, and participation in required training and meetings.
- Demonstrated proficiency with Delphi and Opera PMS.
- Intermediate proficiency in Microsoft Excel, including spreadsheet creation, analysis, and reporting functions.
- Proficiency in Microsoft Office applications, including Outlook, Word, and internet-based tools.
Nice to have
- High School Diploma or GED required
- some college coursework preferred.
- Three to five years of supervisory experience in a comparable environment preferred, ideally within hospitality, sales, reservations, or customer service operations.
Benefits
- Competitive health & wellness benefits, 401(k) & company match
- Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
- Tuition Reimbursement
- Team Member Hotel Rates, other discounts, perks and more
- Participate in departmental leadership coverage, floor management, call volume support, and other operational responsibilities as business needs require.
Company info
- Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
- Growth and belonging start here
- you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.
- Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
- What We Offer:
- Training & Development opportunities, career growth
- Pet Insurance
- What We're Looking For:
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This listing is sourced directly from Loewshotels's careers page and normalized into a canonical job model.