Avela
Charter Program Manager
San Francisco, CA or Boston, MA
Sponsorship not specified$90k-$130kDetected 59 days ago
Business DevelopmentCustomer SupportSASSPSSSTATAProblem SolvingPublic Speaking
About the role
- Parents can find, apply, and register for schools and programs for their children, all from a common application system with saved profiles.
- Avela also powers backend admissions and operational workflows, making it easy for schools, districts, and educational providers to equitably serve students.
- Location We're a semi-remote company with hubs in San Francisco and Boston.
Responsibilities
- 15% Business Development - You'll support efforts to bring in new clients and expand our relationship with existing clients.
- 10% Operational - As a growing startup, we all pitch in to do whatever it takes to build our organization!
- 15% Customer Support
- You'll support efforts to bring in new clients and expand our relationship with existing clients.
- As a growing startup, we all pitch in to do whatever it takes to build our organization!
Requirements
- Strength and experience in each of the above job responsibilities.
- 4+ years of professional experience, at least 2 of which are in PK-12 charter school/CMO operations or administration.
- proven record of negotiating competing (and conflicting) stakeholder perspectives
- ability to balance customer requests with product priorities and business needs.
- Comfort with engaging in sales and marketing functions: leading product demos, boothing at events, managing account renewals, discussing expansion opportunities with existing clients, and so forth.
- Legal ability to work in the US and willingness to work continental US hours.
- Experience with student enrollment and/or student recruitment
- Experience managing multiple clients simultaneously
- Experience collaborating with technical teams (e.g., software engineering, IT)
- Experience with a statistical software package (e.g., Stata, SAS, SPSS, R)
- Adept at prioritizing and managing a high volume of concurrent clients across different stages of onboarding, implementation, and renewal.
- Customer-centric mindset: creative problem-solving skills
- Quantitative skills, including experience gathering and cleaning data, analyzing large datasets, and presenting results/insights to a non-technically savvy audience.
- Excellent communicator, including written and oral.
- Entrepreneurial spirit and drive, extraordinary comfort with ambiguity, enjoyment wearing many hats.
- Among the best at what you do with a growth mindset and desire to constantly improve.
- Passion for education, equity, and social impact.
- Nice To Haves
Compensation
- Upper end of the salary range is intended for candidates with 5+ years as an enrollment leader at a large charter management organization.
- $90,000 - $130,000
Company info
- Avela is an award-winning platform for families to navigate their child's educational journey.
- We are excited to expand our Client Services team to serve new and existing charter school clients.
- We are looking for someone with hands-on experience in charter school enrollment/operations who is also technically adept -- someone who is ready to share their expertise and best practices with others but is also eager to go deep into software configurations and data analysis.
- We're a semi-remote company with hubs in San Francisco and Boston.
- 60% Implementation - You'll lead implementation projects with new charter customers, developing and managing the project plan and deliverables.
- 15% Customer Support - You'll directly support multiple customers post-launch with their use of Avela, through training, troubleshooting issues, software configuration, data manipulation and analysis, and identifying opportunities for improving their processes.
- You'll lead implementation projects with new charter customers, developing and managing the project plan and deliverables.
- You'll directly support multiple customers post-launch with their use of Avela, through training, troubleshooting issues, software configuration, data manipulation and analysis, and identifying opportunities for improving their processes.
This listing is sourced directly from Avela's careers page and normalized into a canonical job model.