Gravie
ICHRA Account Manager
Minneapolis, MN
Sponsorship not specified$57k-$76kDetected 30 days ago
Account ManagementExcelCustomer SupportResearchPublic SpeakingMicrosoft Office
About the role
- You will work to understand client needs and exceed their expectations.
- You will work closely with the Gravie Care, Implementation, Finance, and Sales teams.
- You enjoy helping people find solutions and answers to their tough questions and you can explain complex subjects to a variety of audiences.
Responsibilities
- Ensure new and renewing employer clients receive accurately completed onboarding documents, and route completed items to internal teams.
- Proactively deliver ongoing guidance and thoughtful recommendations to clients.
- Coordinate and manage ongoing relationships with clients, including meetings/regular outreach, delivery of applicable reports and contract discussions.
- Demonstrated ability to work independently with a high level of organization and ability to effectively manage time-critical issues
Requirements
- Bachelor's degree or equivalent experience in customer service
- Minimum of 3 years customer service or account management experience
- Experience working in highly dynamic environment (start up or emerging growth company) or demonstrated ability to do so
- Ability to work collaboratively across a team and functions
Nice to have
- Previous start-up company experience
Skills
- Clear and effective communicator, including public speaking skills
Compensation
- The salary range for this position is $56,830 - $75,773 annually.
Benefits
- Our mission is to create health benefits that actually benefit small and midsize businesses and their employees.
- Our innovative benefit solutions and services are developed and delivered by a diverse group of unique people.
- Account management experience in the health insurance or health care industry, ideally in the ICHRA space
- In order to transform health insurance and build a health plan everyone can love, we need talented people doing amazing work.
Company info
- We know healthcare. Our company was founded and is still led by industry veterans who have started and grown several market-leading companies in the space.
- We have raised money from top tier investors who share the same long-term vision as we do of building an industry defining company that will endure over the long run. We are well capitalized.
- Our clients love us. Customer satisfaction rates among employees using Gravie health plans consistently rank above 80% - nearly 40 points above the industry average.
- Our culture is unique. We tend to be non-hierarchical, merit-driven, opinionated but kind people who thrive working in a high-performance, fast-paced environment. People at Gravie care deeply about making a positive impact in the lives of the people we serve. We may not be the right place for everybody, but if you get energized by doing work every day that focuses on putting consumers at the front of the line, we could be a great place for you. It takes unique people and diverse perspectives to deliver our results. We encourage you to be your authentic self - we like you that way.
- Our culture is unique. We tend to be non-hierarchical, merit-driven, opinionated but kind people who thrive working in a high-performance, fast-paced environment. People at Gravie care deeply about making a positive impact in the lives of the people we serve.
This listing is sourced directly from Gravie's careers page and normalized into a canonical job model.