Alphatec Spine
Sr. Desktop Support Technician
Carlsbad, California, United States · Senior · Full-time
No sponsorship$36k-$42kDetected 55 days ago
Customer SupportResearchCommunication
About the role
- Essential Duties and Responsibilities Diagnose and resolve complex issues regarding hardware, software, operating systems (Windows/macOS), and mobile devices.
- Identifies, evaluates, and corrects hardware, software, or operations problems.
- Makes recommendations to supervisor for future hardware and software additions or enhancements.
Responsibilities
- A Senior Desktop Support Technician is a pivotal role in ensuring the smooth operation and stability of an organization's IT systems.
- They manage and resolve complex technical issues related to desktop systems, software applications, and network connectivity.
- This role involves providing advanced troubleshooting and support, deploying software updates, and optimizing system performance.
- Opens, assigns and escalates support tickets based on importance and priority.
- Answers IT Support calls and resolves technical problems.
- Monitors IT support ticket system to ensure proper ticket handling.
- Design and document Standard Operating Procedures (SOPs) and monitor ITSM ticketing queues (e.g., ServiceNow) to ensure SLAs are consistently met.
- Performs adds/moves/changes of computer equipment.
- Ability to maintain and secure sensitive/confidential information.
Requirements
- May be required to work weekends and overtime occasionally.
- Minimum of 3 - 5 years of experience in desktop support or a similar role Excellent written and verbal communication skills.
- Ability to conduct research into issues and products as required.
Compensation
- Alphatec Spine, Inc. complies with state and federal wage and hour laws and compensation depends upon candidate's qualifications, education, skill set, years of experience, and internal equity. $36.00 to $42.00 Full-Time hourly rate
Benefits
- Education and Experience Bachelor's degree in information technology, computer science, or related field preferred.
- Further, ATEC will make reasonable accommodations that are necessary to comply with disability discrimination laws.
Company info
- Communicates with customers the status of tickets and problems.
Visa & Work Authorization
- At this time, ATEC Spine does not sponsor employment visas for this position
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This listing is sourced directly from Alphatec Spine's careers page and normalized into a canonical job model.