Customer.io

Director, Engineering

Americas Remote · Director

Sponsorship not specified$230k-$270kDetected 4 days ago

ReactLeadershipCommunication

About the role

Hi, I'm Paul, VP of Engineering at Customer.io.
If you're energized by making things happen inside an organization - not just managing the people who do - this role is for you.
Customer.io powers automated communication that people actually want to receive.

Make build-vs-buy and sequencing decisions with conviction, and lead the team through them
Mentor and develop engineering managers and senior technical leaders - with the bar that everyone on the team can articulate the impact they're driving
Drive a culture of accountability, transparency, and continuous improvement across the org
Leverage AI tools to accelerate team velocity and bring an AI-native perspective to how the team builds
Deep understanding of SaaS software architecture, cloud-native infrastructure, and the tradeoffs that come with building in-house vs. buying and integrating
I'm looking for an experienced engineering leader to own several of Customer.io's product development engineering teams.
you set clear goals, hold teams accountable to schedules, and personally drive complex initiatives to done.
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
Hiring Manager Interview (60 mins) - Deep dive into your experience leading teams, your technical philosophy, and how you think about building organizations.
People Partner Interview (60 mins) - Explore your leadership style, management philosophy, and approach to supporting high-performing teams with our engineering people partner.

12+ years of software engineering experience, with significant time leading engineering teams
Experience managing engineering managers and/or senior technical leaders
A track record of driving complex, cross-functional initiatives to completion - you've taken something ambiguous and org-spanning and personally made it ship
Ability to translate technical complexity into clear strategy and communicate effectively with both engineers and executives
Demonstrated AI-native leadership - not just personal fluency, but a track record of bringing AI-first development practices into how your team works
Comfort operating in ambiguity and making difficult tradeoffs between competing priorities
You can articulate, specifically, what you made happen in your last role that wouldn't have happened without you

Experience in the domains of self-service and growth, audience segmentation, or customer data platforms (CDPs)
Experience at high-growth SaaS companies
you have delivered results at a startup
Track record of shipping in high-velocity product orgs where your domain was treated as a first-class engineering concern
We review everyone with care.
Recruiter Call (30 mins)
Let's chat about what you're looking for, your leadership style, and how we work.
Hiring Manager Interview (60 mins)

Starting salary for this role is $230,000-$270,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

This listing is sourced directly from Customer.io's careers page and normalized into a canonical job model.