Northwest Bank
Branch Operations Officer
Columbus, OH
Sponsorship not specifiedDetected 23 days ago
ExpressCustomer SupportLeadershipCommunicationCollaborationProblem SolvingMentoringMicrosoft Office
About the role
- Provides leadership and subject matter expertise on operational direction, best practices, bank policy and regulatory requirements under the guidance of an Operations Enablement Consultant II or III and/or the Operations Enablement Lead.
- Leads, and collaborates with the Financial Center staff to support the implementation and continued maturity of the Northwest retail network operational excellence. Identifies process improvements based on feedback and observations within the financial center, to reduce risk, and create efficiencies. Educate the staff to drive meaningful improvements in
Responsibilities
- Identify and resolve daily operational problems, by providing excellent customer, branch, and business unit support, through operational process integrity
- Cultivate and maintain a positive and collaborative relationships with all staff including support services and other internal partners
- Maintain appropriate departmental records and reports
- Conduct quarterly Operational Excellence meetings in collaboration with the Operations Enablement Lead
- Perform work tasks in a safe manner
Requirements
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Ability to establish effective working relationships among team members and participate in solving problems and making decisions
- Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
- Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
- Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
- Bachelor's Degree in Business, Finance, or Related Experience
- Knowledge of job specific banking products and services
- Knowledge of bank systems
- Perform all required audits, (Financial Operations Audits, BPA, and User Audits) and other to increase office performance, report findings and follow up with exceptions and provide assistance with remediation
- Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
Skills
- General Employee Knowledge, Skills, and Abilities
- Additional Knowledge, Skills and Abilities
Benefits
- Support the Branch Operations Support department with phone coverage as needed
Company info
- We are committed to creating an inclusive environment for all employees.
- Work as part of a team
Equal opportunity
- Northwest is an equal opportunity employer.
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This listing is sourced directly from Northwest Bank's careers page and normalized into a canonical job model.