HU
IT Support Specialist
Washington DC
Sponsorship not specified$25k-$30kDetected 9 days ago
SQLLinuxCybersecurityRecruitingCustomer SupportTCP/IPDNSBioinformaticsResearchCommunicationProblem SolvingCompTIA
About the role
- The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University.
- The role involves troubleshooting, configuring, and maintaining hardware, software, and network systems.
- Effective communication of technical solutions to both technical and non-technical stakeholders is essential.
Responsibilities
- The Howard University Research Centers in Minority Institutions (RCMI) Program - Center for Computational Biology and Bioinformatics (CCBB) is seeking a highly motivated IT Support Specialist.
- The successful candidate will provide technical support across multiple environments, including desktop support, Linux server administration, and open-source virtualization platforms.
- May serve in a lead or senior capacity over other staff performing related technical tasks.
- External contacts include vendors, service providers, consultants, and technical support representatives.
- Provide first- and second-level desktop support for hardware, software, and peripherals across Windows, macOS, and Linux environments.
- Install, configure, maintain, and troubleshoot desktops, laptops, printers, and peripheral devices.
- Manage open-source virtualization environments, including OpenStack, KVM, or other community virtualization platforms, for testing, research applications, and server provisioning.
- Monitor and maintain IT infrastructure to ensure high availability, performance, and security.
- Perform basic SQL queries (SELECT, INSERT, UPDATE, DELETE) to extract or manipulate research data.
- Maintain accurate IT documentation, including system configurations, procedures, and troubleshooting guides.
Requirements
- Minimum of 1-3 years of experience in IT support, Linux administration, desktop support, or open-source virtualization environments.
- Proficiency in Linux system administration (Red Hat, Ubuntu, or similar).
- Experience with open-source virtualization platforms, including OpenStack, KVM, or similar technologies.
- Familiarity with Active Directory, Office 365, and enterprise IT service management tools.
- Knowledge of cybersecurity principles and best practices.
Nice to have
- Relevant certifications (e.g., CompTIA Linux+, RHCSA/RHCE, OpenStack Administrator, or similar) preferred.
- Basic experience or coursework in SQL and database concepts preferred.
Compensation
- $25- $30 per hour
Benefits
- Wellness programs, commuter benefits, and a vibrant company culture
- https://hr.howard.edu/benefits-wellness
- The candidate will also support researchers and clinicians by learning and assisting with REDCap for research data management and using SQL for basic data queries.
This listing is sourced directly from HU's careers page and normalized into a canonical job model.