Regal

Regal

Technical Product Lead, Voice AI Research Team

New York, New York · Exec

Sponsorship not specified$160k-$200kDetected 90 days ago
API DevelopmentMachine LearningLLMsAgentic AIA/B TestingProduct ManagementProduct StrategyResearchLeadershipCommunication

About the role

  • This role sits at the heart of what makes Regal win.
  • If you want to shape what "best-in-class" means for Voice AI-and have the technical depth and product instinct to back it up-this role is for you.

Responsibilities

  • Define and Own the Quality Bar: Partner with engineering to establish Regal's point of view on what makes the best Voice AI agent-across naturalness, accuracy, task completion, and conversational flow.
  • Optimize the Latency-Cost-Intelligence Tradeoff: Develop the product strategy for balancing response time, inference cost, and model capability.
  • Build Evaluation & Benchmarking Frameworks: Develop comprehensive eval sets, automated regression suites, and A/B testing infrastructure to ensure Regal's agents stay top-performing as models, prompts, and configurations evolve.
  • Drive Competitive Differentiation: Develop and execute a strategy for how Regal's Voice AI agents outperform alternatives-whether through model selection, latency optimization, or proprietary fine-tuning.
  • Build dashboards, run experiments, and drive a continuous improvement loop with engineering and applied AI.
  • Manage the roadmap, make hard prioritization calls, and keep the team moving fast toward outcomes that matter.
  • You'll work across infrastructure and applied to drive decisions that directly impact conversation quality and competitive differentiation.
  • Partner with engineering to establish Regal's point of view on what makes the best Voice AI agent-across naturalness, accuracy, task completion, and conversational flow.
  • You communicate complex tradeoffs crisply, make decisions with incomplete information, and create clarity for your team in ambiguous, fast-moving environments.

Requirements

  • Computer Science, Math, or Engineering background preferred but not required.

Nice to have

  • 4-6 years of experience as a Product Manager, Product Engineer or founder, ideally working on AI/ML products, infrastructure, or developer platforms.
  • Technical Depth with Product Instinct: 4-6 years of experience as a Product Manager, Product Engineer or founder, ideally working on AI/ML products, infrastructure, or developer platforms.
  • Eval & Data Mindset: You think in experiments, benchmarks, and feedback loops.
  • You've built or contributed to evaluation frameworks, A/B testing programs, or quality scoring systems-and you understand why rigorous measurement is the foundation of any AI product.
  • Deeply Curious, High Agency: You don't wait to be told what to investigate.
  • You act with urgency and ownership.
  • Preferred Background: Computer Science, Math, or Engineering background preferred but not required.
  • What matters is that you can go deep on technical problems and come back with a clear product direction.

Compensation

  • In-office breakfast and snacks daily Happy hours, team outings, & annual off-sites Complete laptop workstation & more to come!

Benefits

  • Translate that vision into measurable standards the entire organization rallies around.
  • Set a clear vision for the Voice AI team and communicate it crisply to leadership, engineering, and cross-functional stakeholders.
  • You set a vision and bring others along.
  • Benefits/Perks
  • We care about your health!
  • Medical, Dental, and Vision plans - 80% covered by the company Flexible PTO & 11 paid holidays/year Subsidized Class Pass membership We care about future you!
  • 401k Plan Paid parental leave Pre-tax commuter benefits We care about connection!

Company info

  • Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always available, and ready to take action. Power better support, sales, and operations - with way less effort. Our founders, Alex Levin and Rebecca Greene, helped build Angi (Angie's List, HomeAdvisor, and Handy) to over $1.5B in revenue.
  • Based in Manhattan, we're building an in-person culture of entrepreneurs who want to win and build something meaningful. We're backed by top investors including Founder Collective, Homebrew, and Emergence Capital.
  • Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings!
  • We're moving fast, and the numbers speak for themselves:
  • Founded in 2020, Regal is the AI Agent Platform.
  • Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always available, and ready to take action.
  • Power better support, sales, and operations - with way less effort.
  • Our founders, Alex Levin and Rebecca Greene, helped build Angi (Angie's List, HomeAdvisor, and Handy) to over $1.5B in revenue.
  • Based in Manhattan, we're building an in-person culture of entrepreneurs who want to win and build something meaningful.
  • We're backed by top investors including Founder Collective, Homebrew, and Emergence Capital.
  • Partnered with enterprise brands like Google, AAA, Ro, Coursera
  • Raised $82M (top tier investors including Emergence & Homebrew)
  • Completed 250M+ calls
  • Driven $7B revenue for customers
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This listing is sourced directly from Regal's careers page and normalized into a canonical job model.